Natawnee Jones-Kell
Medford,OR
Summary
Compassionate professional with hands-on experience in providing mental health services to diverse populations. Proficient in implementing treatment plans, de-escalation and emergency response, and documenting patient behaviors and progress. Strong interpersonal skills enable effective communication with patients, families and healthcare teams.
Overview
10
10
years of professional experience
Work History
Behavioral Health Technician/RBT
Sageway Behavioral Health/Inner Circle Autism
2023.10 - Current
- Working collaboratively with Behavior Analyst to implement basic teaching procedures and principals of ABA therapy, collecting behavior and skill acquisition data during therapy sessions, client ADL assistance, de-escalation using Safety Care, and completing daily progress notes relating to the implementation of the behavior/intervention plan and client behavior, etc.
Registered Detox Specialist/Behavioral Health Technician
Eaglecrest Recovery
2023.04 - 2023.10
- Monitoring and dispensing patient medications, taking and recording patient vital signs, completing assessments, monitoring and documenting patient behavior, recording signs and symptoms of drug and/or alcohol withdrawal, responding to patient emergencies, supervising patient activities, de-escalation/conflict management, etc.
Front Desk/Building Assistant
Plymouth Housing
2020.06 - 2022.06
- Managing building operations for a secure supportive housing building, responding to and reporting tenant emergencies, communicating with AMR/police/fire personnel, enforcing building rules, collecting rent, creating and posting tenant notices, light janitorial work, de-escalation, conflict mediation etc.
Web Host/Receptionist
Valley Immediate Care
2020.03 - 2020.06
- Communicating with telemedicine patients via online chat as well as over the phone, verifying insurance, collecting online payment via Podium application, setting up patient financial arrangements, etc.
Server/Bartender
Double Taps
2019.09 - 2020.03
- Taking customers drink and food orders, mixing cocktails and non-alcoholic beverages, taking photos for social media page, busing tables, washing dishes, selling craft vodka and spirits,etc.
Front desk/Personal Trainer
Club Northwest
2018.08 - 2019.12
- Greet members and guests by name, answer phones, take payments from members, general cleanliness of gym and locker rooms, laundry, goal setting with clients, nutritional counseling, exercise program design, etc.
Front Desk/Kids Court
Courthouse Fitness
2018.02 - 2018.06
- Greeting gym members, answering phones, scheduling appointments for personal training, SECA scans, and assessments, light cleaning of locker rooms and gym, folding laundry, supervising children from 2 months to ten years old, etc.
Accounts Receivable assistant
Redbuilt
2017.02 - 2018.02
- Feeding and operating a lumber press while following a specific pattern, light cleaning of plant, Assisting shipping and reception, checking materials and products completed by plant and reconciling them with the correct sales orders, balancing materials and amounts being shipped to make sure the right materials and product are being shipped, accounts receivable, etc.
Help Team Associate
Zoom
2016.04 - 2016.11
- Answering calls for 34 different ZOOM+ clinics, scheduling appointments, answering questions about various services, taking and documenting calls from ZOOM+ performance health insurance members regarding their health insurance benefits, answering billing questions, verifying patients insurance benefits either online or over the phone, sending/receiving medical records requests,etc.
Customer Service Representative
Regence
2016.01 - 2016.04
- Answering phone calls from insurance members, quoting eligibility dates and benefits for members, explaining claims process, taking member incident reports and coordination of benefits over the phone, communicating with providers on our insurance members behalf, checking pre-authorization status, etc.
Medical Receptionist
Valley Immediate Care
2015.02 - 2016.02
- Greeting patients and assisting them with check-in process, inputting patient data into EMR system, explaining insurance benefits to patients, taking patient payments and assisting with check-out process, follow up calls, etc.
Education
Bachelor of Arts - Psychology
SNHU
2024-10
Skills
- Incident Reporting
- CPR/AED Certified
- Safety Care Certified
- ABA Therapy
- Data Collection
- ADL Assistance
- De-escalation
- Progress Notes
- Medication Monitoring
- Vital Signs
- Emergency Response
- Conflict Management
- Community Resource Navigation
- Patient Observation
Timeline
Behavioral Health Technician/RBT
Sageway Behavioral Health/Inner Circle Autism
2023.10 - Current
Registered Detox Specialist/Behavioral Health Technician
Eaglecrest Recovery
2023.04 - 2023.10
Front Desk/Building Assistant
Plymouth Housing
2020.06 - 2022.06
Web Host/Receptionist
Valley Immediate Care
2020.03 - 2020.06
Server/Bartender
Double Taps
2019.09 - 2020.03
Front desk/Personal Trainer
Club Northwest
2018.08 - 2019.12
Front Desk/Kids Court
Courthouse Fitness
2018.02 - 2018.06
Accounts Receivable assistant
Redbuilt
2017.02 - 2018.02
Help Team Associate
Zoom
2016.04 - 2016.11
Customer Service Representative
Regence
2016.01 - 2016.04
Medical Receptionist
Valley Immediate Care
2015.02 - 2016.02
Bachelor of Arts - Psychology
SNHU
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