Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natawnee Jones-Kell

Medford,OR

Summary

Compassionate professional with hands-on experience in providing mental health services to diverse populations. Proficient in implementing treatment plans, de-escalation and emergency response, and documenting patient behaviors and progress. Strong interpersonal skills enable effective communication with patients, families and healthcare teams.

Overview

10
10
years of professional experience

Work History

Behavioral Health Technician/RBT

Sageway Behavioral Health/Inner Circle Autism
10.2023 - Current
  • Working collaboratively with Behavior Analyst to implement basic teaching procedures and principals of ABA therapy, collecting behavior and skill acquisition data during therapy sessions, client ADL assistance, de-escalation using Safety Care, and completing daily progress notes relating to the implementation of the behavior/intervention plan and client behavior, etc.

Registered Detox Specialist/Behavioral Health Technician

Eaglecrest Recovery
04.2023 - 10.2023
  • Monitoring and dispensing patient medications, taking and recording patient vital signs, completing assessments, monitoring and documenting patient behavior, recording signs and symptoms of drug and/or alcohol withdrawal, responding to patient emergencies, supervising patient activities, de-escalation/conflict management, etc.

Front Desk/Building Assistant

Plymouth Housing
06.2020 - 06.2022
  • Managing building operations for a secure supportive housing building, responding to and reporting tenant emergencies, communicating with AMR/police/fire personnel, enforcing building rules, collecting rent, creating and posting tenant notices, light janitorial work, de-escalation, conflict mediation etc.

Web Host/Receptionist

Valley Immediate Care
03.2020 - 06.2020
  • Communicating with telemedicine patients via online chat as well as over the phone, verifying insurance, collecting online payment via Podium application, setting up patient financial arrangements, etc.

Server/Bartender

Double Taps
09.2019 - 03.2020
  • Taking customers drink and food orders, mixing cocktails and non-alcoholic beverages, taking photos for social media page, busing tables, washing dishes, selling craft vodka and spirits,etc.

Front desk/Personal Trainer

Club Northwest
08.2018 - 12.2019
  • Greet members and guests by name, answer phones, take payments from members, general cleanliness of gym and locker rooms, laundry, goal setting with clients, nutritional counseling, exercise program design, etc.

Front Desk/Kids Court

Courthouse Fitness
02.2018 - 06.2018
  • Greeting gym members, answering phones, scheduling appointments for personal training, SECA scans, and assessments, light cleaning of locker rooms and gym, folding laundry, supervising children from 2 months to ten years old, etc.

Accounts Receivable assistant

Redbuilt
02.2017 - 02.2018
  • Feeding and operating a lumber press while following a specific pattern, light cleaning of plant, Assisting shipping and reception, checking materials and products completed by plant and reconciling them with the correct sales orders, balancing materials and amounts being shipped to make sure the right materials and product are being shipped, accounts receivable, etc.

Help Team Associate

Zoom
04.2016 - 11.2016
  • Answering calls for 34 different ZOOM+ clinics, scheduling appointments, answering questions about various services, taking and documenting calls from ZOOM+ performance health insurance members regarding their health insurance benefits, answering billing questions, verifying patients insurance benefits either online or over the phone, sending/receiving medical records requests,etc.

Customer Service Representative

Regence
01.2016 - 04.2016
  • Answering phone calls from insurance members, quoting eligibility dates and benefits for members, explaining claims process, taking member incident reports and coordination of benefits over the phone, communicating with providers on our insurance members behalf, checking pre-authorization status, etc.

Medical Receptionist

Valley Immediate Care
02.2015 - 02.2016
  • Greeting patients and assisting them with check-in process, inputting patient data into EMR system, explaining insurance benefits to patients, taking patient payments and assisting with check-out process, follow up calls, etc.

Education

Bachelor of Arts - Psychology

SNHU
10-2024

Skills

  • Incident Reporting
  • CPR/AED Certified
  • Safety Care Certified
  • ABA Therapy
  • Data Collection
  • ADL Assistance
  • De-escalation
  • Progress Notes
  • Medication Monitoring
  • Vital Signs
  • Emergency Response
  • Conflict Management
  • Community Resource Navigation
  • Patient Observation

Timeline

Behavioral Health Technician/RBT

Sageway Behavioral Health/Inner Circle Autism
10.2023 - Current

Registered Detox Specialist/Behavioral Health Technician

Eaglecrest Recovery
04.2023 - 10.2023

Front Desk/Building Assistant

Plymouth Housing
06.2020 - 06.2022

Web Host/Receptionist

Valley Immediate Care
03.2020 - 06.2020

Server/Bartender

Double Taps
09.2019 - 03.2020

Front desk/Personal Trainer

Club Northwest
08.2018 - 12.2019

Front Desk/Kids Court

Courthouse Fitness
02.2018 - 06.2018

Accounts Receivable assistant

Redbuilt
02.2017 - 02.2018

Help Team Associate

Zoom
04.2016 - 11.2016

Customer Service Representative

Regence
01.2016 - 04.2016

Medical Receptionist

Valley Immediate Care
02.2015 - 02.2016

Bachelor of Arts - Psychology

SNHU
Natawnee Jones-Kell