Nataya Ross
Las Vegas,NV
Summary
Seasoned professional with a proven track record at Community Bridges Inc., adept in complex problem-solving and relationship building. Excelled in emergency response, enhancing patient satisfaction significantly. Demonstrated exceptional report writing and incident reporting skills, ensuring a safe environment across various roles. Achieved notable improvements in security and customer service, underlining a commitment to excellence and safety.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Room Attendant
Aria
05.2024 - 10.2024
- Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
- Collaborated with front desk staff to communicate room statuses, enhancing customer service efficiency.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
Behavioral Health Clinician
Community Bridges Inc.
10.2023 - 05.2024
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Conducted comprehensive assessments to identify mental health needs and formulate accurate diagnoses.
- Observed and monitored client behavior and responses to treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Front Desk Agent
Golden Nugget Hotel & Casino
03.2023 - 10.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Security Officer
Serene Klarity
07.2021 - 03.2023
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
Security Officer
Xtreme Staffing
01.2020 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelors Of Arts - Psychology
University of Nevada, Las Vegas
Las Vegas, NV05.2021
Skills
- Report writing
- Incident reporting
- Emergency response
- Relationship building and management
- Complex Problem-solving
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Guest Room Attendant
Aria
05.2024 - 10.2024
Behavioral Health Clinician
Community Bridges Inc.
10.2023 - 05.2024
Front Desk Agent
Golden Nugget Hotel & Casino
03.2023 - 10.2023
Security Officer
Serene Klarity
07.2021 - 03.2023
Security Officer
Xtreme Staffing
01.2020 - 07.2021
Bachelors Of Arts - Psychology
University of Nevada, Las Vegas
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