Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Nate Bearden

Las Vegas,United States

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Distill - A Local Bar
01.2024 - Current
  • Engage incoming guests within 60 seconds & timely provide beginner drinks/courses
  • Ensure sanitation standards are being followed throughout FOH/BOH
  • Remain knowledgeable on course offerings, happy hour specials, and other various promotions
  • Service gaming players, monitor gameplay & comp beverages accordingly.

Table Games Dealer

Station Casinos
08.2023 - 06.2024
  • Accurately & efficiently deal Blackjack & other games to casino guests
  • Ensure proper & accurate cash management, chip/rack maintenance, and toke maintenance
  • Over-communicate & escalate issues to floor supervisor as needed
  • Ensure game protection throughout every process & movement on each game.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Senior Customer Relations Case Manager

Best Buy
01.2017 - 01.2024
  • Collaborate with cross-functional leadership for insights and process improvements
  • Test pilots and roll out self-service enhancements based on experience and trends
  • Develop cost-effective solutions for client retention and growth
  • Led team growth from 7 to 40, including onboarding and training
  • Innovate tools for real-time guidance to Field and Call Center Agents.

Retail Associate Manager

TCC Mobile (T-Mobile 3rd Party)
01.2019 - 01.2020
  • Led new-hire onboarding and training
  • Managed cash procedures to safeguard assets
  • Created efficient schedules for peak staffing
  • Maintained inventory accuracy via weekly counts
  • Elevated T-Mobile activations by 25%, E-NPS by 18%.

Education

Business Management -

DeVry University
01.2022

HS Diploma -

Plainfield Central High School
Plainfield, IL
01.2018

Skills

  • Communication Expert
  • Leadership Expert
  • Effective Time Management Expert
  • Ability to Multitask Expert
  • Mathematical Skills Expert
  • Customer Service Expert

Certification

  • Blackjack/Pai Gow Poker, CEG Dealer School, Las Vegas, United States, 2024
  • Craps Certification / In Progress, CEG Dealer School, Las Vegas, United States, 2024
  • Project Management / In Progress, Google, Remote, 2023

Personal Information

Title: Table Games Dealer

Timeline

Server

Distill - A Local Bar
01.2024 - Current

Table Games Dealer

Station Casinos
08.2023 - 06.2024

Retail Associate Manager

TCC Mobile (T-Mobile 3rd Party)
01.2019 - 01.2020

Senior Customer Relations Case Manager

Best Buy
01.2017 - 01.2024

Business Management -

DeVry University

HS Diploma -

Plainfield Central High School

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Nate Bearden