Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
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Serra Shawky

Houston,Tx

Summary

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Sorrento
03.2024 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and ensuring a positive dining experience.

Realtor

Keller Williams
01.2022 - Current
  • Facilitating the buying and selling of properties for clients, providing expert guidance throughout the entire real estate process, including property valuation, market analysis, and listing preparation, actively searching for suitable properties for buyers and conducting showings, negotiation, and contract management, developing effective marketing strategies for sellers, including listing promotion and property staging, coordinating inspections, appraisals, and addressing any concerns or questions clients had.

Server

51 Fifteen Cocktail & Cuisine
07.2023 - 11.2023
  • Welcoming and seating guests, providing menu guidance and taking orders with precision, ensuring the prompt and accurate delivery of meals and drinks while maintaining a friendly and attentive demeanor, handling check settlements, keeping tables clean, and addressing customer needs.

Complex Property Claims

Farmers Desk Adjuster
04.2022 - 06.2023
  • Handling Claims from Start to Finsih
  • Communication with insured, contractors, EMS services
  • Created detailed expense report to facilitate reimbursment for business expenses incurred.
  • Closed 75+ Freeze and wind claims over 2 months for Farmers in MD maintaining a 95% or better inspected to close ratio.

Server

Kiran's
07.2022 - 04.2023
  • Welcoming and seating guests, providing menu guidance and taking orders with precision, ensuring the prompt and accurate delivery of meals and drinks while maintaining a friendly and attentive demeanor, handling check settlements, keeping tables clean, and addressing customer needs.

Cat Field Proprty Adjuster (Independant)

Frontier Insurance
03.2021 - 04.2022


  • Inspected 2-Story Steep roofs and dwellings
  • Average 3 Inspections per day and maintained a 92% or better inspected to close ratio for moderate complexity BUSD
  • Audited vendor invoices for accurate fee schedule payments
  • Investigated loss, determined coverade, adjusted and settled claims while ensuring quality claim
  • Reviewed final reports and audited estimates for accuracy.

Assistant Manager

Dominos
01.2020 - 02.2021
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers, coordinate daily customer service operations (e.g. sales processes, orders and payments), track the progress of weekly, monthly, quarterly and annual objectives, monitor and maintain store inventory, evaluate employee performance and identify hiring and training needs, supervise and motivate staff to perform their best, coach and support new and existing Sales Associates, monitor retail operating costs, budgets and resources, suggest sales training programs and techniques, communicate with clients and evaluate their needs, analyze consumer behavior and adjust product positioning, handle complaints from customers, research emerging products and use information to update the store’s merchandise.

Customer Relations (welcome host)

Turkish Airlines
07.2018 - 09.2019
  • Providing introductory information to new customers, ensuring that customers are satisfied with products or services, following up with clients or customers to check that they’re still satisfied with any purchases, letting customers or clients know about additional products or services, determining the quickest, most effective ways to answer a client’s or customer’s questions, escalating queries and concerns, recorded reservations, greeted and seated guests, accommodated and managed large parties, resolved customer issues.

Education

French Interpreter -

Yildiz Technical University
01.2021

Skills

  • Multi-tasking Expert
  • Time Management Expert
  • Order Taking Expert
  • Adaptability Expert
  • Fast Learner Expert
  • Ability to Multitask Expert
  • Ability to Work in a Team Expert
  • Problem Solving Expert
  • Customer Service Expert
  • Teamwork Expert
  • Communication Expert
  • Strong work ethic
  • Exceptional customer service

Languages

English Native
Arabic Native
Turkish Native
French Fluent
Spanish Intermediate

Hobbies and Interests

Content Creator: Love doing content for my youtube channel and Instagram account

Certification

  • Certificate of Adjuster Course Completion for the Texas Department of Insurance.

Timeline

Server

Sorrento
03.2024 - Current

Server

51 Fifteen Cocktail & Cuisine
07.2023 - 11.2023

Server

Kiran's
07.2022 - 04.2023

Complex Property Claims

Farmers Desk Adjuster
04.2022 - 06.2023

Realtor

Keller Williams
01.2022 - Current

Cat Field Proprty Adjuster (Independant)

Frontier Insurance
03.2021 - 04.2022

Assistant Manager

Dominos
01.2020 - 02.2021

Customer Relations (welcome host)

Turkish Airlines
07.2018 - 09.2019

French Interpreter -

Yildiz Technical University

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