Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

NATE MURASE

Oakland,United States

Summary

Professional with extensive experience in enhancing customer satisfaction and managing eligibility information for diverse groups. Proven ability to analyze customer requests and resolve issues effectively, resulting in high levels of client feedback. Skilled in data entry and record management, with a strong focus on accuracy and productivity. Committed to delivering exceptional support in fast-paced environments while maintaining compliance and team collaboration.

Overview

2026
2026
years of professional experience
3
3
Certifications

Work History

Transporter

Lyft
Oakland, CA
06.2015 - Current
  • Transported passengers safely to various destinations throughout the city.
  • Maintained cleanliness and organization of the vehicle interior and exterior.
  • Navigated efficiently using GPS and mapping tools for optimal routes.
  • Adhered to safety regulations and traffic laws during all trips.
  • Engaged with diverse customers, providing friendly and professional service.

Eligibility Technician 1

Alameda County/Social Services Agency
Oakland, CA

-Interviewing applicants for public assistance aid programs by phone or in person; explaining conditions for initial and continued receipt of public assistance.

-Completing or assisting with completion of application forms and witnessing signatures; taking sworn statements from applicants and recipients regarding the accuracy of their application for public assistance.

-Explaining program’s objectives and limitations and the applicant’s rights and responsibilities.

-Computing initial budgets to determine program eligibility.

-Verifying eligibility factors and providing justification or findings made from investigations.

-Initiating and maintaining electronic case records.

Specialist Clerk 1

Alameda County/Probation Department
Hayward, CA

-Interviews patients, clients, or inmates to secure basic personal, financial, medical, school and social data in order to complete appropriate forms. Explains to clients/care providers program objectives and limitations and refers clients with emergency situations to public and private agencies.

-Prepares client files for Court by matching files to Court calendars, obtaining missing documents and ensuring necessary documents are in the folder; responds to general inquiries regarding status of cases, court dates, and procedures; distributes appropriate copies to multiple locations to meet required deadlines; records dispositional information on forms.

-Coordinates clerical activities of an office, relieving professional staff of clerical detail; timekeeping; orders medical, pharmaceutical, office, and other types of supplies and equipment; initiates calls to other County Departments, nursing homes, contractors, or others to obtain information; independently prepares monthly or quarterly reports providing cost or expenditure information, quantity of items used or services rendered, or related information.

-Processes juveniles for booking into Juvenile Hall by interviewing detainees to acquire medical, school, and personal data to complete intake forms; assists parents by explaining terms of conditional releases or other information on the forms and answering other questions about basic procedures.

Clerk II

Alameda County/Board of Supervisors
Oakland , CA

-Acts as receptionist, greeting and assisting visitors and callers by referring them to sources of information, distributing forms and explaining their completion, and answering requests for factual information by consulting various available sources; may operate a multi-line telephone system.

-Organizes, classifies and files documents, inserts and extracts materials from files, and prepares new file folders as needed prepares packets of required forms; may transport and obtain files and documents from other locations.

-Enters data and information from an established group of source documents, using standard references in a prescribed order and/or format into a database or computer system.

-Types a variety of correspondence, forms, legal documents, reports, articles, labels, specifications, memoranda, resolutions, minutes of meetings or hearings, and other written communications from written copy, dictation machine recordings, or detailed procedural guides.

-Maintains control records or logs of the activities of a unit including work received, status of work in progress, work completed, and renewal actions required; prepares statistical summaries of the work activity of the unit.

-Orders and maintains office supplies; receives and charges out supplies; ensures surplus supplies are kept in a secure place and available to staff.

-Searches and retrieves computer file information using various computer systems.

-Receives, pulls and files legal documents, medical records, personnel files, or other records; may also check for form accuracy and completeness and schedules appointments; batches, scans and indexes.

-Segregates and routes incoming mail and delivers mail throughout an office or location less than 50 percent of the time; operates office equipment and devices such as postage metering equipment, FAX, teletype, computers, printers, typewriters, automatic copiers and mail inserting and folding machines; and prepares documents for mass mailings.

Loan Officer/Processor

California Real Estate Finance
Alameda, CA

-Meets with and interviews potential and current clients to understand their lending needs including first-time mortgages and refinance of existing loans.

-Explains the differences between and approval requirements of various types of mortgages; prepares and presents a lending package based on client specifications.

-Assists clients with completion of mortgage applications, inspecting completed documents for accuracy and thoroughness.

-Reviews loan applications, gathers credit histories and reports, and assesses applicants capacity to repay and default risk.

-Based on predetermined requirements, assesses, and grants or rejects mortgage applications.

-Maintains knowledge of trends and developments in the local real estate market; current and predicted lending rates; and changes in rules, regulations, and best practices of various mortgages.

-Develops and maintains contacts with local realtors, developers, and builders to promote and encourage the use of bank services for residential mortgages.

-Performs other duties as assigned.

Supply Clerk 1

Alameda County Public Health Department
Oakland, CA

Receives office supplies, furniture and equipment stock that supports an office environment from outside vendors, checks for damage and quantity, determines whether orders conform with invoice; stores stock in accordance with previously established systems; provides input regarding minimum stock level; rates of usage, and may recommend minimum stock levels according to past usage.

-Sets up stocks of supplies at one or more work locations.

-Prepares statistical summaries of supply activities.

-Takes physical inventory and maintains manual and/or computerized records of stock issued, received or surveyed, and on hand.

-Prepares work orders/purchase requisitions, file, copy and maintain records for supply activities; obtains quotes on goods and services.

-Delivers, sets up and places new furniture, moves used furniture and other heavy objects; assists with meeting and training room set-up and take down.

-Receives and delivers general office supplies and equipment for various locations.

-Performs inventory of fixed assets (furniture and equipment) in a County agency/department.

-May prepare shipments of office materials for transport to property and salvage; arranges for shipper or parcel pick-up.

-May operate duplicating machines in a central copy center to produce forms, manuals, and other documents; prioritizes jobs; adjusts settings and quantities and performs routine maintenance tasks; maintains production and cost records; operates related equipment such as hole driller, binder, paper cutter, and padding equipment; orders and maintains stock of paper supplies.

Package Handler

FedEx
Oakland, CA
  • Loaded and unloaded packages using hand trucks and conveyor systems.
  • Sorted packages by destination to ensure efficient processing.
  • Scanned package barcodes to track shipments accurately.
  • Adhered to safety protocols while handling packages and equipment.
  • Collaborated with team members to meet shipping deadlines effectively.
  • Assisted in loading delivery trucks with prepared packages.
  • Inspected packages for damages or defects and recorded any issues found.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.

Education

High School Diploma -

St. Joseph Notre Dame High School
Alameda, CA
06.1998

Psychology

California State University of Sacramento
Sacramento, CA

Skills

  • Advocacy and Counseling
  • Program understanding and advisement
  • Application assessment
  • Applicant support and service
  • Teambuilding
  • Training & Development
  • Customer service
  • Communication
  • Organization
  • Analytical
  • Organizational skills
  • Inventory tracking
  • Data evaluation
  • Critical thinking
  • Inventory management
  • Case management
  • Data entry
  • Route optimization
  • Compliance adherence
  • Team collaboration
  • Problem resolution
  • Effective communication
  • Physical stamina and strength
  • Customer rapport

Certification

Real Estate Sales Person License #1714383

Affiliations

St. Joseph Notre Dame Assistant Coach, Varsity (2023-2024)

Timeline

Transporter

Lyft
06.2015 - Current

Eligibility Technician 1

Alameda County/Social Services Agency

Specialist Clerk 1

Alameda County/Probation Department

Clerk II

Alameda County/Board of Supervisors

Loan Officer/Processor

California Real Estate Finance

Supply Clerk 1

Alameda County Public Health Department

High School Diploma -

St. Joseph Notre Dame High School

Psychology

California State University of Sacramento

Package Handler

FedEx
NATE MURASE