Project management
Nate Norris
Georgia Power
Atlanta,GA
8
Certification
13
Years of experience
Operational leader with a proven record of improving efficiency, managing cross-functional teams, and driving measurable business results in fast-paced environments. Skilled in program management, logistics, process improvement, contractor oversight, workforce development, and performance reporting. Known for identifying operational gaps, streamlining workflows, reducing delays, and delivering customer-focused solutions while maintaining safety, compliance, and accountability. Brings a disciplined leadership style shaped by military service and hands-on experience leading large teams, managing statewide programs, and achieving aggressive operational targets.
Work History
Project Manager – Energy Efficiency Programs
2 Years 11 Months- Georgia Power – MFH (Manufactured homes) program
- Led program execution delivering critical energy upgrades to underserved and unserved communities across Georgia, improving quality of life while reducing long-term energy costs for residents.
- Implemented operational and outreach improvements that increased program turnout volume by 30%+, expanding access to energy efficiency measures and maximizing program impact.
- EASE DI – Residential & Multifamily Energy Assessments
- Directly manage and deploy 55+ field technicians strategically located statewide, conducting comprehensive in-home and multifamily energy efficiency testing and diagnostics.
- Oversaw delivery of safety and efficiency upgrades including air duct repair, sealing and caulking, HVAC clean-and-tune services, and insulation measures, while ensuring compliance with safety, quality, and program standards.
- Led customer education initiatives to improve energy-saving behaviors post-installation, driving sustained bill reduction and long-term program value.
- Georgia Power Donation-Funded Energy Upgrades
- Managed $500K+ in donation funding to deliver no-cost energy efficiency upgrades to low-income customers statewide.
- Successfully implemented and scaled the window heat pump unit program throughout 2025, replacing inefficient window AC units and space heaters with all-in-one high-efficiency systems at no cost to customers.
- Oversaw end-to-end delivery, installation, savings tracking, and fund management, ensuring full accountability of program spend, documented energy savings, and customer benefit.
- Implementation Manager – Southern Company Pilot Programs
- Serve as implementation lead for Southern Company pilot initiatives, collaborating with Georgia Power and Alabama Power to design, launch, and scale new energy-saving programs.
- Led pilots from concept through completion, including:
- APC MFH Events
- GPC Window Heat Pump Units
- GPC Commercial Induction Oven
- GPC Heat Pump Washer & Dryer
- Authored Statements of Work (SOWs), defined program requirements, coordinated vendors and utilities, managed implementation timelines, and handled client invoicing.
- Delivered millions of kWh in verified energy savings while expanding appliance access and energy efficiency solutions for underserved customer populations.
Program Manager- RR+
1 Year 6 Months- Lead statewide energy efficiency program supporting 6,000–7,000 appliance pickups annually, managing 20+ contracted vendors and cross-functional internal stakeholders to ensure compliance with Georgia Power and Public Service Commission (PSC) requirements.
- Drove program performance to exceed all annual targets by July 2025, resulting in PSC recognition, program extension, and supplemental funding through December.
- Delivered record-breaking energy savings of 4.8 million kWh in 2024, including 1+ million kWh in Q4 alone, through operational optimization, contractor performance management, and expanded energy efficiency initiatives.
- Launched and scaled two pilot programs on schedule and with zero safety incidents; pilots directly contributed to new contracts and expanded revenue opportunities for the organization.
- Designed and led field crew training programs to improve on-site issue resolution, appliance handling, and AC unit installation quality, reducing escalations and improving customer satisfaction.
- Implemented operational process improvements that reduced average pickup cycle time from 22 days to 6.7 days and eliminated internal reschedules, significantly increasing throughput and contractor efficiency.
- Expanded deployment of energy efficiency kits, accounting for 30% of total program energy savings, while maintaining regulatory compliance and accurate reporting.
- Oversaw the timely and accurate distribution of $1.2M in customer incentives, maintaining a customer reschedule rate as low as 3.29% and meeting all audit, reporting, and regulatory standards.
- Served as primary point of accountability for program performance, forecasting, reporting, and risk mitigation, ensuring alignment with utility goals, PSC regulations, and contractual obligations.
Operations Manager
3 Years- Led full-scale warehouse operations, oversaw logistics, inventory, appliance processing, and hazardous material handling. Managed and trained a 100-person team, improving safety and operational efficiency.
- By identifying process inefficiencies and implementing streamlined workflows, delivery delays and operational costs were reduced by approximately 28%. Ensured continuity through preventative maintenance implementation and performance reporting.
Logistics Coordinator
1 Year 10 Months- Managed transportation logistics and inventory planning, ensuring timely deliveries. Improved vendor operations, significantly reducing delivery delays by 1.6 days through process improvement.
Information Technology Specialist
6 Years 5 Months- Provided remote support and training for hardware and software issues. Efforts boosted resolution rates and customer satisfaction through improved SOP documentation and troubleshooting processes.
- Advanced proficiency with Internet technologies, databases, and network configurations for multiple OS platforms.
- Maintained secure communication networks, supported over 100 users with systems administration, and managed cybersecurity protocols. Mentored junior personnel, enhancing team technical proficiency and readiness.
Education
Bachelor of Information Technology - Computer Information Systems
High school diploma - General Studies
Skills
Salesforce CRM
Microsoft Office
WorkWave
IP Networking
MS Exchange
SQL
Excel
AI Assistance
Citrix
Azure
Demand-Side Management Programs
Client Communication
Certification
- Lean Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- PgMP
- PMP
- DOT Physical Certification
- Driver's License
- EPA Certification
- CPIM
- Certified Supply Chain Professional
- Six Sigma Certification
- RMA
- BLS Certification
- CPR Certification
Timeline
Project Manager – Energy Efficiency Programs
Georgia Power
07.2023 - CurrentRead More
Program Manager- RR+
Utility Energy Services
01.2023 - 07.2024Read More
Operations Manager
ARCA Recycling
01.2020 - 01.2023Read More
Logistics Coordinator
Ashley Furniture Home Store
03.2018 - 01.2020Read More
Information Technology Specialist
U.S. Army National Guard
08.2013 - 01.2020Read More
Georgia Institute of Technology
Bachelor of Information Technology from Computer Information Systems
Read More
Stockbridge High School
High school diploma from General Studies
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