NaTedra P. Jones
Washington,D.C.
Summary
Seasoned Computer Technician versed in the installation of a wide range of computer hardware and software, and operating systems. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
18
18
years of professional experience
Work History
System Support
Department Of Public Works
12.2008 - Current
- Diagnosed hardware and software maintenance and support by performing internal testing to recreate and resolve issues within 2 hours, ensuring minimal downtime.
- Documented and trained computer support staff on internal diagnostic and troubleshooting procedures for equipment communication, reducing reliance on vendor support.
- Provided IT support to Parking Enforcement Administration by setting up desktop computers, troubleshooting printers, and diagnosing hardware issues.
- Ensure all data communication to equipment is complete within two hours of return. Update Officer Command Center to ensure information is up-to-date.
- Prepare, monitor and issue citation equipment to enforcement staff daily including: smartphones, handheld computers, MDTs, printers and accessories.
- Supported and trained Blue Plains Impoundment lot staff on DLMS (Dispatch Lot Management System) Mobile application using Samsung Galaxy Tablet, enhancing operational efficiency.
- Perform test on Software before soft launch, to measure performance standards and provide feedback for improvement.
- Tracked equipment inventory using sign-in and sign-out sheets., maintenance and availability is tracked using sign in and out sheets.
Education
Masters of Business Administration - Information Systems
Ashford University
Iowa10-2017
Masters of Organizational Management - Public Administration Program
Ashford University
Iowa01-2016
Bachelors of Arts - Sociology
Ashford University
Iowa06-2014
Associates of Arts - Business
Ashford University
Iowa09-2012
Skills
- IT support
- System troubleshooting
- Data communication
- Software testing
- Asset tracking
- Project planning
- Attention to detail
- Decision-making
- Organization and time management
- Networking
- Technical training
- Problem solving
- Organizational management
- Multitasking
- Customer service
- Interpersonal communication
- Document control
Certification
- Licensed MD Real Estate Agent
Timeline
System Support
Department Of Public Works
12.2008 - Current
Masters of Business Administration - Information Systems
Ashford University
Masters of Organizational Management - Public Administration Program
Ashford University
Bachelors of Arts - Sociology
Ashford University
Associates of Arts - Business
Ashford University