Nateia Gaffney
Spartanburg,SC
Summary
Proven professional with extensive experience in patient and customer care.Excelled in patient communication and customer service, enhancing satisfaction.Skilled in problem resolution, multitasking and team collaboration.
Overview
3
3
years of professional experience
Work History
Central Patient Transporter
Spartanburg Regional Medical Center
Spartanburg, SC
11.2023 - 09.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Customer Service Representative
Concentrix
Greenville,SC
12.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
Lowe’s
Spartanburg
02.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Caregiver
AAA Healthcare LLC
Spartanburg, SC
06.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC05.2020
Skills
- Patient Communication
- Patient confidentiality
- Customer Service
- Professionalism and Ethics
- Problem Resolution
- Active Listening
- Critical Thinking
- Multitasking
- Problem-solving abilities
- Call center experience
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Call Center Operations
- Documentation
- Customer Support
- Team Collaboration
- Customer Complaint Resolution
Timeline
Central Patient Transporter
Spartanburg Regional Medical Center
11.2023 - 09.2024
Customer Service Representative
Concentrix
12.2022 - 10.2023
Customer Service Associate
Lowe’s
02.2022 - 12.2022
Caregiver
AAA Healthcare LLC
06.2021 - 02.2022
High School Diploma -
Spartanburg High School