Nateia Gaffney

• Greeted guest professionally and courteously with a welcoming atmosphere while making safety a top priority.

• Acted quickly during emergency situations to reduce opportunity for injury and damage.

• Patrolled premises by company vehicle and by foot.

• Provided friendly and professional assistance to employees, visitors and customers.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

• Provided exceptional customer service to ensure customer satisfaction.
• Maintained a high level of professionalism when dealing with difficult customers.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• Processed credit card transactions accurately and efficiently.
• Supervised cashiers during shifts, ensuring proper coverage of registers.
• Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
• Resolved customer complaints in a professional manner.