William Johnson
Orlando,FL
Summary
Experienced Security Officer specializing in surveillance monitoring, incident reporting, and emergency response. Maintains safe environments through effective communication and collaboration. Skilled in problem-solving and conflict resolution, with a strong foundation in law enforcement investigations. Consistently documents critical events and fosters trustworthy interactions with all stakeholders.
Overview
4
4
years of professional experience
Work History
Security Officer
Walt Disney Studios
Orlando, FL
01.2023 - 03.2026
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas to deter unauthorized access and ensure safety.
- Conducted regular patrols to deter unauthorized access and promote safety.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored security systems to ensure safety across studio premises.
- Responded promptly to alarms, resolving issues according to established protocols.
- Collaborated with team members to identify and address potential security risks.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Welcomed staff, guests, vendors, and contractors at facility entrance.
- Assisted visitors and staff by providing directions and answering inquiries.
- Documented security incidents in daily logs to facilitate review and analysis.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Identified suspicious activity to determine appropriate response.
- Searched bags manually to identify prohibited items and contraband.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained accurate logs of all security related activities.
- Reported safety hazards for remediation response.
- Assisted with crowd control during large events held at the facility.
- Prepared detailed reports on daily activities, unusual occurrences, and maintenance issues to enhance situational awareness.
- Coordinated with local law enforcement during emergency situations and incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Maintained high levels of alertness throughout shifts.
Employee
Hardees Resturant
Orlando, FL
09.2022 - 01.2023
- Delivered exceptional customer service in fast-paced restaurant, fostering positive dining experiences.
- Prepared and served food according to health and safety standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted in training new staff on proper procedures and protocols.
- Handled cash transactions accurately during busy shifts.
- Collaborated with team members to ensure smooth operations during peak hours.
- Restocked supplies and inventory throughout the day.
- Communicated effectively with kitchen staff to fulfill customer orders efficiently.
- Welcomed customers warmly and offered personalized service to enhance their dining experience.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
- Demonstrated knowledge of menu items by accurately answering questions from customers.
- Processed takeout orders correctly while providing accurate information about the order status.
- Prepared beverages such as coffee drinks or smoothies according to recipes specified by the restaurant.
- Engaged with customers to confirm satisfaction with meals and proactively resolved any issues.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
- Conducted regular inventory checks of restaurant supplies on hand.
- Stocked serving stations with napkins, silverware, and condiments, ensuring that all items were properly cleaned and sanitized before use.
- Trained new team members on menu items, operating procedures and company policies.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Security Officer
Best Security
Tallahassee, Florida
10.2021 - 08.2022
- Monitored security systems, ensuring safety across studio premises and responding to incidents as needed.
- Conducted regular patrols, deterring unauthorized access and enhancing overall safety.
- Enforced access control procedures to maintain secure environments for productions.
- Collaborated with team members to identify and address potential security risks.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
- Remained highly alert during shifts to ensure safety and security.
Education
High School Diploma -
Central Florida Leadership Academy
Orlando, FL05-2018
Skills
- Surveillance monitoring
- Access control
- Incident reporting
- Emergency response
- Risk assessment
- Security operations
- Security guard license
- Patrol operations
- Screening wands
- Personnel screening
- Security screenings
- Crowd management
- Situational awareness
- Report writing
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Conflict de-escalation
- Customer interaction
- Conflict de-escalation
- Security screenings
Timeline
Security Officer
Walt Disney Studios
01.2023 - 03.2026
Employee
Hardees Resturant
09.2022 - 01.2023
Security Officer
Best Security
10.2021 - 08.2022
High School Diploma -
Central Florida Leadership Academy