Natividad Salcido
Midland,TX
Summary
Dynamic Retail Sales Specialist with a proven track record at Dillard’s, excelling in customer engagement and sales strategies. Expert in visual merchandising and cash handling, I fostered loyalty through exceptional service and effective problem-solving. Recognized for boosting sales revenue and enhancing team performance, I thrive in fast-paced environments. Fluent in English and Spanish.
Overview
28
28
years of professional experience
Work History
Retail Sales Associate
Dillard’s
Midland, TX
08.2009 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Executed sales strategies to promote new merchandise and seasonal promotions effectively.
- Trained and mentored junior staff on product knowledge and sales techniques to improve team performance.
- Analyzed sales data to identify trends, contributing to inventory management and stock replenishment decisions.
- Collaborated with visual merchandising team to ensure appealing store displays aligned with branding guidelines.
- Resolved customer complaints promptly, maintaining a positive store environment and promoting repeat business.
- Implemented promotional events that increased foot traffic and enhanced community engagement within the store.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
- Greeted customers and helped with product questions, selections, and purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Tightened security around store to reduce shrink and alleviate theft.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Handled in-store purchase payment processing with cash and credit cards.
- Greeted customers and provided outstanding customer service.
Loan Officer
Security Finance, Financial Services
Pecos, TX
03.1998 - 05.2009
- Evaluated borrower creditworthiness to determine loan eligibility and risk assessment.
- Developed customized loan solutions based on client financial profiles and needs.
- Guided clients through the loan application process, ensuring compliance with regulations.
- Facilitated communication between clients and underwriters to expedite loan approvals.
- Established strong relationships with clients, resulting in increased referral business and repeat customers.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
Education
Business Management
Trans Mountain Community College
El Paso, TX05.1987
Skills
- Multitasking efficiency
- Effective communication
- Time management capabilities
- Organizational skills development
- Cash handling accuracy
- Returns and exchanges handling
- Product knowledge expertise
- Customer service
- Friendly and outgoing
- Money handling
- Customer engagement
- Stock replenishment
- Cash drawer balancing
- FLUENT IN English & Spanish
- Merchandise display
Timeline
Retail Sales Associate
Dillard’s
08.2009 - Current
Loan Officer
Security Finance, Financial Services
03.1998 - 05.2009
Business Management
Trans Mountain Community College