Nathajia Florida

Dawson,Ga

Summary

Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.

Competent Eligibility Specialist with background in evaluating, determining, and documenting program eligibility. Strengths include comprehensive knowledge of local, state, and federal program regulations coupled with strong decision-making abilities. Previous roles have seen significant improvement in process efficiency due to expertise in electronic case management systems.

Overview

years of professional experience

Work History

Enroll / Eligibility Specialist

Maximus

01.2021 - 12.2024

Access the State MEDS system to review web portal submission, review and verify documentation and escalate incomplete application

Call Center Representative

Randstad

01.2021 - 01.2022

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
Follow established and documented policies and standard operating procedures such as filling out timesheets; adhering to privacy rules and responding to numerous phone inquiries

Education

High school diploma -

Terrell High school

05.2020

Skills

Complaint Resolution
Call Management
Data Collection
Empathy
Data Entry
Call Volume & Quality
Metrics
Active Listening
Average 50 WPM
Applicant support and service
Documentation and paperwork

Effective communication skills
Data entry
Confidentiality
Documentation and reporting
Verbal communication
Income verification
Microsoft office
Proficiency in [software]
Knowledgeable in [software]
Benefits administration
Eligibility procedures

Languages

English

Full Professional

Timeline