Nathalex Zapata
Worcester,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fluent in English and Spanish.
Overview
4
4
years of professional experience
Work History
Gas Station Attendant
Ozzies BP
05.2021 - Current
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Pumped gas for guests and took payments.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Cook
Denny's Restaurants Franchise Association
02.2020 - 05.2021
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Communicated closely with servers to fully understand special orders for customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Cash Handling
- Operating cash register
- Punctual and Reliable
- Flexible schedule availability
- Adaptability and Resilience
- Attention to Detail
- Active Listening
- Reliable
- Bilingual
Timeline
Gas Station Attendant
Ozzies BP
05.2021 - Current
Cook
Denny's Restaurants Franchise Association
02.2020 - 05.2021
Associate of Science - Business Administration
Quinsigamond Community College
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