Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathali Nava

Manor,TX

Summary

Proven leader and dedicated team player with a track record of enhancing customer satisfaction and streamlining operations at G T Auto Shop. Excels in bilingual customer service and critical thinking, significantly improving client relations and operational efficiency. Demonstrates exceptional teamwork, collaboration, and a results-driven approach, ensuring high levels of accuracy and customer service across roles.

Overview

17
17
years of professional experience

Work History

Server Assistant

Longhorn Steakhouse
05.2019 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.

Administrative Assistant

ALCOLOCK TEXAS
01.2016 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.,
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Boosted client satisfaction by providing timely and accurate bilingual support for customer inquiries.

Owner

G T Auto Shop
01.2008 - 02.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Bilingual Customer Service Representative

General Motors Co
10.2012 - 02.2014
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Provided language translation services for customer service inquiries.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Met customer service objectives by providing superior customer service to Spanish-speaking customers.
  • Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
  • Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

High School Diploma -

Stony Point High School
Round Rock, TX
05.2006

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Responsible and Trustworthy
  • Customer Service
  • Order Accuracy
  • Fluent Bilingualism
  • File Management
  • Calendar Management
  • Time Management
  • Critical Thinking
  • Computer Skills
  • Customer and client relations
  • Dedicated Team Player

Timeline

Server Assistant

Longhorn Steakhouse
05.2019 - Current

Administrative Assistant

ALCOLOCK TEXAS
01.2016 - 03.2022

Bilingual Customer Service Representative

General Motors Co
10.2012 - 02.2014

Owner

G T Auto Shop
01.2008 - 02.2019

High School Diploma -

Stony Point High School

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Nathali Nava