Summary
Overview
Work History
Education
Skills
Timeline
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Nathalia Brown

San Antonio,TX

Summary

Effective communication and interpersonal skills Attention to detail Team player Self-motivated Quick adaptability to change Proficient in Microsoft Office (Excel, Word), Workday, ServiceNow, CostPoint

Knowledgeable Customer Service with solid background in optimizing operational processes and improving efficiency. Proven track record in analyzing data to support business decisions and implementing effective solutions. Demonstrated expertise in process improvement.

Overview

14
14
years of professional experience

Work History

HR Service Delivery Operations Analyst

Accenture Federal Services
07.2023 - Current
  • Review all incoming new hire documents to adhere to compliance
  • Gather all documentations for legal subpoenas and provide to our legal team
  • Review verification of employments with federal investigators
  • Audit teams work to ensure it is satisfactory
  • Train multiple teams on unemployment claim process to ensure they are completed accurately
  • Handle employee support inquiries using various applications
  • Maintain and update internal learning documents

HR Service Delivery Operations Associate

Accenture Federal Services
07.2022 - 07.2023
  • Handle employee support inquiries using various applications
  • Maintain and update internal learning documents
  • Manage at-risk tickets using internal reports

Claims Representative

Mercury Insurance
04.2020 - 06.2022
  • Handled incoming customer claims
  • Scheduled appointments for rental and shop services
  • Communicated using Teams, Skype, and related platforms to resolve claims

Office Manager

IADA Hill TX Claims and Appraisals / RoadRunner Appraisal
06.2011 - 03.2020
  • Oversaw daily operations of car appraisals and employee scheduling
  • Managed communication between customers and insurance companies
  • Answered incoming calls and scheduled client appointments
  • Accounts payable and receivable
  • Facilitate new customer leads

Education

Some College (No Degree) - Education

Blinn College
Brenham, TX

Skills

  • Operational efficiency
  • Workflow optimization
  • Microsoft Office(Excel,Word)
  • Workday
  • Service Now
  • CostPoint

Timeline

HR Service Delivery Operations Analyst

Accenture Federal Services
07.2023 - Current

HR Service Delivery Operations Associate

Accenture Federal Services
07.2022 - 07.2023

Claims Representative

Mercury Insurance
04.2020 - 06.2022

Office Manager

IADA Hill TX Claims and Appraisals / RoadRunner Appraisal
06.2011 - 03.2020

Some College (No Degree) - Education

Blinn College

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