Nathalia Olmo
Austin,United States
Summary
Personable and dedicated with strong sense of responsibility and Aims to contribute to operational efficiency and safety in aircraft operations.
Reliable and adaptable, with positive attitude and strong work ethic. Possesses foundational knowledge in aircraft operations and ground support, including safety protocols and equipment handling. Committed to ensuring smooth and efficient aircraft operations while enhancing team productivity.
Experienced with managing complex aircraft operations and ensuring high standards of safety and efficiency. Utilizes strategic planning and leadership to drive operational excellence and achieve team goals. Track record of fostering collaboration and adapting to dynamic environments, ensuring smooth and effective operations.
Overview
4
4
years of professional experience
Work History
Aircraft Operations
Hallmark Aviation
Austin, Texas, United States
11.2024 - Current
- Inspection inside the aircraft
- Evaluating potential risk or issues related to flight safety, operations and handling
- Preparing maps, weather reports and aviation operations safety reports
- Coordinating air crew needs such as ground transportation
- Maintaining records: Keeping flight logs air crew records
- Finalizing detail of the weight
- Help with baggage claim and service
- Greeting customers at ticket counter and Gate area
- Problem solving
Receptionist
Woofgang and bakery
Austin, TX
04.2023 - 02.2025
- Handles calls related to first and third party billing.
- Prepares well-defined case notes when actions are needed.
- Respond to patient and/or customer inquiries via phone, e-mail, and through other forms of secure messaging.
- Performs necessary verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit related issue resolution.
- Provides appointment information to patients.
- Receives calls from patient's family members to complete payments on behalf of the patient.
- Enters, authorizes, submits, and confirms electronic payments using an electronic payment system. website.
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Conducts Detail review of financial transactions with a working knowledge of the purpose, operation, methodology, and techniques of the Institution.
- Assists in providing analysis, validity, and advice by evaluating reports, procedural instructions and programs pertaining our organization.
- Coordinates with external offices as needed to research policies, procedures, etc.
- Performs a variety of analytical tasks in support of operational programs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Clinical Data Operator
Natera
Austin, TX
08.2022 - 04.2023
- Create new orders on Laboratory Inventory Management System (LIMS) and perform necessary checks to ensure proper accessioning
- Scan test requisition forms and attached paperwork
- Ensure that all paperwork belong to patient and upload correctly
- Perform safe and proper handling of samples (blood, buccal, and tissue)
- Performs in-depth research, interpretation, and analysis of medical records to resolve issues or discrepancies.
- Reviews, updates, and edits master record information in a patient record system.
- Performs necessary verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit related issue resolution.
- Performs proper review and research to identify payment error issues using a patient computer-based system.
- Researches patient accounts to determine what correspondence should be mailed and to ensure the correct patient receives the right correspondence.
La Runner
Natera
Austin, TX
06.2022 - 08.2022
- Sort and transport packages from the Shipping dock to the Accessioning laboratory
- Pick up packages from the receptionist's desk
- Scan all tracking numbers into a Google spreadsheet and ensure that tracking numbers are scanned in correctly and spreadsheet is filled out completely
- Distribute packages
- Escalate any issues or discrepancies to the Leads or Supervisor
- Empty bins filled with kit boxes at the CDO workstations into carts placed at designated locations in the lab
- Perform a visual check of the kit boxes to make sure that there is no PHI on the kit boxes or samples remaining in the discarded kit boxe
- Scan bench worksheets
- Scan documents into cases
- Maintain tidiness of Runner workstations
- Store requisition forms by date into the filing cabinets
Customer Service Representative
Teleperformance Medical Insurance
Killeen, TX
06.2021 - 11.2021
- Receives telephone calls from and provides information to the public on a variety of medical benefits to patients, their dependents, and their beneficiaries.
- Performs in-depth research, interpretation, and analysis of medical records to resolve issues or discrepancies.
- Explains in detail the process of filing a claim for benefits, eligibility requirements, repayment plans, waivers, and advises on forms.
- Reviews, updates, and edits master record information in a patient record system.
- Respond to patient and/or customer inquiries via phone, e-mail, and through other forms of secure messaging.
- Performs necessary verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit related issue resolution.
- Talks with callers to evaluate their knowledge and understanding of the administrative processes and actions necessary in order to resolve issues.
- Educates patients on obtaining medication refills.
- Performs proper review and research to identify payment error issues using a patient computer-based system.
Education
No Degree - Finance
Central Texas College
Killeen, TXSkills
- Aircraft Operations
- Aircraft operations support
- Aircraft operations procedures
Language Skills
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
- Data Entry
- Microsoft Excel
- Microsoft Word
- Communication skills
- Organizational skills
- Google Docs
- Windows
- Data Collection
- Computer Networking
- Time Management
- Multitasking and Prioritization
Timeline
Aircraft Operations
Hallmark Aviation
11.2024 - Current
Receptionist
Woofgang and bakery
04.2023 - 02.2025
Clinical Data Operator
Natera
08.2022 - 04.2023
La Runner
Natera
06.2022 - 08.2022
Customer Service Representative
Teleperformance Medical Insurance
06.2021 - 11.2021
No Degree - Finance
Central Texas College