NATHALIA ORTIZ

OPTICAL ASSISTANT / TECHNICIAN

+Selected frames and lenses according to patients prescriptions and individual needs

+Measured and adjusted frames for optimal fit, including progressive and bifocal lenses

+Accurately measured pupillary distance (PD)- Lens heights, and fitting parameters for all lens types

+Performed minor repairs and adjustments on frames: alignment, screws, nose pads, and plaquettes

+ Identified and recommended appropriate lens materials an coating polycarbonate, CR39, anti-reflective, RF, blue - light protection)

based on prescriptions and patient requirements

+Experienced with lensometer use for verifying prescriptions, currently refreshing knowledge to ensure full accuracy

+Assisted patients in properly fitting glasses to optimize vision at different ranges, ensuring comfort and satisfaction

+Cleaned and disinfect lenses and frames, maintaining high hygiene standards

+Collaborated with team members and provided support without direct supervision from optometrist when appropriate

+ Educated patients on lens care , frame adjustments, and lens functionalities

Customer Service & Administrative Assistant

+ Assisted Clients with Service inquiries and Scheduling appointments

+ Managed customer files and documentation for the business

+ Supported daily administrative tasks and coordinated with management

+Provided excellent customer service and resolved client issues efficiently

+Assisted with vehicle window tint services and ensured customer satisfaction

BHO/ chick fil A

+ Prepared food according to Chick fil A standards and recipes

+ Maintained cleanliness and safety in the kitchen area

+ Collaborated with team members to ensure smooth daily operations

+ assisted coworkers with task and supported teamwork to meet service goals

+Followed hygiene and safety protocols consistently

PRODUCTION WORKER / WINGS

+Operated machinery and equipment for wings production according to company standards

+Maintained high standards of hygiene and food safety

+Worked efficiently as part of team to meet daily production goals

+Assisted coworkers with tasks and supported smooth workflow

+Followed quality control procedures to ensure product consistency