Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathalia V Mendoza Prieto

Las Vegas

Summary

Dynamic hotel management professional with a proven track record at International Hotel Center, excelling in guest relations and reservation management. Adept at enhancing customer satisfaction through effective problem-solving and billing accuracy. Recognized for delivering exceptional service and fostering positive guest experiences, ensuring operational excellence in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Hotel Management

international hotel center
Las Vegas
06.2024 - 05.2025
  • Assisted in daily hotel operations, ensuring guest satisfaction and service quality.
  • Supported front desk management by checking in and out guests efficiently.
  • Coordinated housekeeping schedules to maintain cleanliness and readiness of rooms.
  • Engaged with guests to address inquiries and resolve concerns promptly.
  • Maintained accurate records of guest transactions and billing information.
  • Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
  • Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.

Cashier

La Bonita Supermarkets
Las Vegas
06.2024 - 05.2025
  • Charged customers and scanned products efficiently to minimize wait times.
    Delivered exceptional customer service to enhance shopping experience and satisfaction.
    Assisted in processing returns, ensuring prompt resolutions for dissatisfied customers.
    Collaborated with management to address customer concerns and improve service quality.

Education

Hotel Management - Hospitality Management

Sena
Bogota, Colombia
02-2020

Skills

  • Guest relations
  • Reservation management
  • Point of sale
  • Cash handling
  • Billing accuracy
  • Customer service
  • Solve problems
  • fast learning

Languages

Spanish
Professional

Timeline

Hotel Management

international hotel center
06.2024 - 05.2025

Cashier

La Bonita Supermarkets
06.2024 - 05.2025

Hotel Management - Hospitality Management

Sena

Similar Profiles

CREATE PROFILE