Nathalie Amezquita
Los Angeles,CA
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Virgin Atlantic Airways
Los Angeles, California
01.2023 - Current
- Delivered front line customer service at ticket counters and boarding gates in a high volume international airport environment.
- Led boarding procedures and made clear, professional gate announcements for on time departures and irregular operations.
- Verified travel documents including passports, visas, and boarding credentials to ensure compliance with international travel regulations.
- Collaborated with flight crew, operations, and ground staff to support smooth gate operations and on time performance.
Airport Security Agent
Global Aviation Management Group
Los Angeles, California
01.2022 - 01.2023
- Conducted security screenings and access control in compliance with TSA and airport regulations.
- Verified credentials, badges, and authorized access for employees and vendors.
- Maintained effective communication with other security personnel, airline staff, law enforcement and relevant agencies.
- Maintained situational awareness in high traffic areas to ensure passenger and staff safety.
Physical Education Coach
Playa Vista Elementary School
Culver City, California
01.2021 - 01.2022
- Developed and facilitated the physical education curriculum; actively participated in instructional program planning for regular and special education students.
- Supported elementary students in a structured learning environment by providing guidance, encouragement, and academic support.
- Maintained a positive, organized and respectful environment while managing multiple students simultaneously.
Camp Counselor
City of Redondo Beach
Redondo Beach, California
01.2015 - 01.2021
- Ensured safety guidelines, well being, and positive experiences for all participants.
- Maintained accurate program records, including incident reports, logbook documentation, and daily attendance.
- Provided daily supervision and support for groups in an active, high-responsibility environment.
Education
Associate of Arts - Film
El Camino Community College
Torrance, CA01-2022
Some College (No Degree) - Cinema and Television Arts
California State University, Northridge
Northridge, CASkills
- Customer Service Excellence
- Airport & Gate Operations
- Team Collaboration
- Conflict Resolution & De-escalation
- Safety & Regulatory Compliance
- Attention to Detail
- English-Spanish Bilingual
Timeline
Customer Service Agent
Virgin Atlantic Airways
01.2023 - Current
Airport Security Agent
Global Aviation Management Group
01.2022 - 01.2023
Physical Education Coach
Playa Vista Elementary School
01.2021 - 01.2022
Camp Counselor
City of Redondo Beach
01.2015 - 01.2021
Associate of Arts - Film
El Camino Community College
Some College (No Degree) - Cinema and Television Arts
California State University, Northridge