Nathalie Castro
Katy,TX
Overview
6
6
years of professional experience
Work History
Data Entry/Intake Coordinator
Restore Rehab
01.2022 - 01.2024
- Review data for errors and discrepancies.
- Answer emails and enter customer data into company platforms
- Process correspondence and paperwork related to accounts
- Meet deadlines every week imputing customers data in the system
- Verify health insurance
- Responsible for maintaining, creating, and updating existing files
- Schedule appointments
- Prepare and submit reports
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided assistance with required paperwork to initiate service.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
Customer Service/Billing
Kynect Energy
01.2018 - 08.2022
- File and maintain records
- Trained new associates
- Helped customers choose plans that align with their finances
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Organized and managed multiple tasks for multiple projects at once
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and assisted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Self-motivated, with a strong sense of personal responsibility.
- Managed customer accounts, ensuring accurate billing and payment processing.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate degree - Business Administration
Houston Community College
Skills
- Data Entry Software Knowledge
- Critical Thinking
- Problem-solving abilities
- Follow-up skills
- Microsoft Office Suite
- Spreadsheets
- Relationship Building
- Phone and Email Etiquette
Timeline
Data Entry/Intake Coordinator
Restore Rehab
01.2022 - 01.2024
Customer Service/Billing
Kynect Energy
01.2018 - 08.2022
Associate degree - Business Administration
Houston Community College