Nathalie Dionne
Little Chute ,WI
Summary
Dynamic and compassionate professional with a diverse background spanning crematory operations at Cotter Funeral Home to healthcare support at Brewster Village. Excelled in roles requiring meticulous attention to detail and superior customer service. Proven expertise in grief support and machine operation, enhancing operational efficiency and client satisfaction. Demonstrated ability to adapt and thrive in fast-paced environments, ensuring high-quality outcomes in all endeavors.
Overview
11
11
years of professional experience
Work History
Crematory Operator
Cotter Funeral Home
08.2023 - Current
- Adapted quickly to evolving industry standards by staying current on relevant trainings, certifications, and best practices within the field of crematory operations.
- Performed quality control checks on cremated remains before release to families or funeral homes, ensuring accuracy and consistency in final products delivered.
- Balanced multiple responsibilities simultaneously while maintaining a strong attention to detail in all aspects of daily tasks.
- Managed inventory of supplies, ensuring adequate stock levels for seamless operations and timely restocking when necessary.
Picker/Packer
Jack Richeson & Co
06.2021 - 07.2023
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Appointment Scheduler
Hand to Shoulder Center
12.2020 - 06.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Certified Nursing Assistant
Brewster Village
04.2014 - 12.2020
- Improved patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
- Utilized time management skills to effectively prioritize tasks while maintaining high-quality patient care standards.
- Maintained accurate medical records for effective communication among healthcare team members.
Education
Certificate - Nursing Assistant
Fox Valley Technical College
Appleton, WI03.2014
High School Diploma -
Kaukauna High School
Kaukauna, WI06.2013
Skills
- Grief support
- Health and safety
- Confidentiality handling
- Cremation Process Knowledge
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Crematory Operator
Cotter Funeral Home
08.2023 - Current
Picker/Packer
Jack Richeson & Co
06.2021 - 07.2023
Appointment Scheduler
Hand to Shoulder Center
12.2020 - 06.2021
Certified Nursing Assistant
Brewster Village
04.2014 - 12.2020
Certificate - Nursing Assistant
Fox Valley Technical College
High School Diploma -
Kaukauna High School
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