Nathalie Gilles
Summary
Experienced Certified Medical Assistant (CMA) and Certified Phlebotomy Technician (CPT) with 13 years in fast-paced healthcare settings. Skilled in laboratory operations, specimen collection, venipuncture, and Epic electronic health records. Effectively troubleshoot laboratory orders and coordinate with multidisciplinary teams while ensuring quality and HIPAA compliance.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Travel Medical Assistant
Favorite Healthcare Staffing
Coral Springs, FL
08.2024 - 05.2028
- Perform venipuncture and collect laboratory specimens while maintaining specimen integrity.
- Documented patient assessments, medical histories, and laboratory information in Epic EHR to ensure accurate and comprehensive patient records.
- Prepare patients for examinations and assist providers during clinical procedures.
- Collaborated with physicians, nurses, and laboratory personnel to coordinate seamless patient care and enhance overall treatment outcomes.
- Ensure compliance with HIPAA, OSHA, infection control, and organizational policies.
- Adapted to multiple healthcare facilities, consistently maintaining high standards of patient care and ensuring continuity in services.
Customer Service Representative /Dispatch Coordinator
American Health Associates, Inc.
Davie, FL
01.2018 - 08.2024
- Provided exceptional customer service to nursing home staff, physician offices, laboratory personnel, and patients via telephone.
- Coordinated and dispatched mobile phlebotomists and couriers, ensuring timely specimen collection to meet critical deadlines.
- Tracked specimen collection, transportation, and laboratory reporting, enhancing workflow efficiency and minimizing delays.
- Investigated and resolved missing, incomplete, and incorrect laboratory orders, improving order accuracy and service reliability.
- Entered laboratory orders and patient information into specialized laboratory information systems with a high level of accuracy.
- Communicated effectively with healthcare providers and internal laboratory teams to resolve operational issues.
- Maintained professionalism while managing multiple priorities in a fast-paced laboratory support environment.
Medical Assistant /Certified Phlebotomy Technician
BORINQUEN HEALTH CARE CENTER
Miami, FL
02.2011 - 12.2017
- Supported physicians during examinations, treatments, diagnostic testing, and patient education to enhance patient care.
- Executed specimen collection, processing, labeling, and documentation, ensuring compliance with laboratory protocols.
- Educated patients regarding laboratory procedures and follow-up care.
- Managed electronic medical records using Epic and other EHR systems, contributing to accurate patient information accessibility.
- Scheduled patient appointments and coordinated care among multidisciplinary healthcare teams.
- Maintained compliance with HIPAA, OSHA, infection control, and quality assurance standards.
Education
Associate of Applied Science - Nursing
Broward College
Fort Lauderdale, FL12-2018
Skills
- Epic EHR management
- Laboratory systems management
- Medical record documentation
- Specimen Tracking
- Patient care coordination
- Patient Scheduling
- Data Entry
- Microsoft Office Suite
- Virtual communication
Relevant Experience
- More than 13 years of experience supporting healthcare providers, patients, and laboratory operations.
- Extensive knowledge of specimen collection, specimen processing, specimen tracking, chain of custody, and laboratory quality standards.
- Experienced using Epic Electronic Health Record (EHR) and electronic medical documentation systems.
- Coordinated dispatch of mobile phlebotomists and couriers while monitoring specimen collection and reporting workflows.
- Investigated and resolved missing, incomplete, and incorrect laboratory orders while maintaining excellent customer service.
- Provided exceptional telephone support to physician offices, nursing facilities, laboratory personnel, and patients.
- Strong understanding of HIPAA, OSHA, infection prevention, medical terminology, and laboratory safety procedures.
- Experienced collaborating with physicians, nurses, laboratory personnel, and administrative teams to ensure efficient patient care.
- Excellent written and verbal communication with the ability to build strong professional relationships.
- Highly organized with exceptional attention to detail and the ability to work independently in remote environments.
Core Competeneies
- Clinical Trial Support
- Laboratory Operations
- Clinical Research Support
- Specimen Collection & Processing
- Specimen Tracking & Reporting
- Venipuncture
- Epic Electronic Health Record (EHR)
- Laboratory Information Systems
- Medical Documentation
- HIPAA Compliance
- Quality Assurance
- Patient Coordination
- Laboratory Order Management
- Customer Service Excellence
- Dispatch Coordination
- Data Entry
- Microsoft Office Suite
- Problem Solving
- Time Management
- Remote Collaboration
Certification
- Licensed Practical Nurse (LPN)
Certified Medical Assistant (CMA)
Certified Phlebotomy Technician (CPT)
Basic Life Support (BLS) – Current
Professional Strengths
- Laboratory Operations
- Clinical Research Support
- Healthcare Customer Service
- Critical Thinking
- Problem Resolution
- Communication
- Organization
- Adaptability
- Independent Remote Work
- Cross-functional Team Collaboration
- Attention to Detail
- Patient-Centered Care
Timeline
Travel Medical Assistant
Favorite Healthcare Staffing
08.2024 - 05.2028
Customer Service Representative /Dispatch Coordinator
American Health Associates, Inc.
01.2018 - 08.2024
Medical Assistant /Certified Phlebotomy Technician
BORINQUEN HEALTH CARE CENTER
02.2011 - 12.2017
Associate of Applied Science - Nursing
Broward College