Kierrah Mack
Dallas,TX
Summary
Medical Assistant supporting triage, injections, ordered testing across multiple care sites. Coordinates patient check-in and front-desk flow while assisting providers with exam-room prep and same-day clinical tasks. Connects referrals and prior authorizations to keep care moving for patients with complex needs.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Travel Medical Assistant
Medely
Dallas, TX
07.2025 - Current
- Provided comprehensive medical assistance to patients in various healthcare facilities across multiple locations
- Travel to different locations and perform duties such as but not limited to, Triage patients, injections, remove foley catheter. run test ordered by provider and front desk duties.
- Collaborated with interdisciplinary teams to ensure seamless delivery of care for patients with complex needs
- Facilitated patient referrals to specialists and diagnostic imaging centers, ensuring prior authorization was completed.
- Deltoid injections, blood draws
- In-house testing strep test, flu test, mono, EKG
- Prior authorizations
- Referrals
- Prescription refill under the scope of physician and or NP
Patient Care Coordinator
HealthCore physicians
Dallas, TX
01.2023 - 12.2025
- Checked patients in and out, ensuring accurate information and smooth transitions
- Facilitated appointment scheduling to enhance patient flow
- Facilitated positive work environment through effective communication with colleagues
- Managed patient scheduling and appointment coordination to optimize daily operations
- Conducted insurance verification to confirm coverage for patient services
- Coordinated appointment scheduling for improved patient access and service delivery
Team Lead Medical Assistant
Care Now
Garland, TX
08.2020 - 05.2023
- Managed inventory of medical supplies by regularly checking stock levels, placing orders, and organizing storage areas.
- Developed and implemented infection control protocols to ensure compliance with safety standards and prevent the spread of infections
- Maintained inventory of medical supplies and equipment, ensuring availability for patient care through proactive monitoring of stock levels
- Supervised team of medical assistants, guiding daily tasks and fostering efficient workflow
- Managed inventory of medical supplies by checking stock levels, placing orders as needed, and organizing storage for optimal access
Patient Service Specialist
PrimaCare Medical Centers
Richardson, TX
06.2017 - 08.2020
- Managed patient check-in and check-out, ensuring accurate demographic information and timely insurance verification
- Scheduled patient appointments, optimizing provider schedules to enhance patient flow
- Responded to patient inquiries via phone, email, and in-person, providing exceptional customer service and resolving issues promptly
- Checked insurance coverage and secured pre-authorization for necessary procedures or treatments.
- Managed billing processes including collecting co-pays, processing payments, and reconciling accounts
Externship
North Texas Center for Pain Management
Plano, TX
05.2015 - 06.2017
- Assisted healthcare providers with patient care and administrative tasks in a clinical setting.
- Obtained necessary approvals from insurance companies for patient treatments and procedures.
- Supported therapy sessions through administration of behavioral assessments and monitoring client progress
- Maintained accurate records of test results and client information, ensuring compliance with confidentiality guidelines
- Participated in case conferences to discuss evaluation findings and contribute to treatment planning strategies
- Ensured confidentiality by securely storing client records and following HIPAA regulations
Education
Medical - Diploma
Concorde Career College
Dallas, TXHigh school diploma -
Berkner High School
Richardson, TXSkills
- Medical assisting
- Patient care
- Patient triage
- Care coordination
- Phlebotomy & Injections
- Laboratory sample collection
- Vital sign monitoring
- EKG testing
- Diagnostic assistance
- Urgent care
- Insurance Verification & Billing
- Prior authorization
- Insurance pre-authorization
- Utilization management review
- Health insurance
- Medical billing
- Medical coding
- Care documentation
- EMR systems
- EHR management
- Electronic Health Records (EHR)
- EClinicalWorks
- Schedule management
- Medical scheduling
- Appointment Scheduling
- Client phone interaction
- Front desk
- Administrative experience
- Office management
- Data entry
- Microsoft Excel
- Outlook
- Multi-line phone systems
- Interpersonal skills
- Customer service
- Organizational skills
- Time management
- Working with adult populations
- Safety measures
- Infection control protocols
- Clinic experience
- Patient interaction
- Patient service
- Clinical support
- Basic life support
- CPR
- HIPAA Compliance
- Medical office experience
- Blood draws
- Prior authorizations
- Diagnostic assistance
- Team management
- Prior authorizations
- Outlook
- Basic life support
Certification
- BLS Certification
- Certified Medical Assistant
Additional Information
Strong organizational and multitasking abilities., Proficient in EHR software, Athena, Eclinical works and Epic., Clinical lead and preceptor experience.
Languages
English
Willing To Relocate
English
Timeline
Travel Medical Assistant
Medely
07.2025 - Current
Patient Care Coordinator
HealthCore physicians
01.2023 - 12.2025
Team Lead Medical Assistant
Care Now
08.2020 - 05.2023
Patient Service Specialist
PrimaCare Medical Centers
06.2017 - 08.2020
Externship
North Texas Center for Pain Management
05.2015 - 06.2017
Medical - Diploma
Concorde Career College
High school diploma -
Berkner High School