Nathalie House

Same as the details with Arch staffing

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
• Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
• Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.