Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathalie Keza

Lexington,KY

Summary

Dynamic Patient Service Representative with a proven track record at Afton Community Day, excelling in insurance verification and appointment scheduling. Recognized for enhancing patient satisfaction through exceptional customer service and effective communication. Committed to maintaining HIPAA compliance while fostering teamwork and improving operational efficiency in healthcare settings.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Afton Community Day
05.2023 - 12.2024
  • Facilitated patient check-in processes, ensuring accurate data entry and compliance with healthcare regulations.
  • Managed patient inquiries and appointment scheduling through electronic health record systems, enhancing operational efficiency.
  • Assisted patients with insurance verification procedures, improving overall service delivery and accuracy of information.
  • Collaborated with medical staff to streamline communication regarding patient needs and appointment changes, fostering teamwork.
  • Educated patients on healthcare services available, promoting awareness and encouraging proactive health management.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Caregiver

Encore ADHC LLC
01.2023 - 05.2024
  • Assisted clients with daily living activities, fostering independence and enhancing quality of life.
  • Developed strong relationships with clients, ensuring emotional support and companionship.
  • Maintained cleanliness and organization of living spaces to promote a safe environment.
  • Adapted care approaches based on individual needs and preferences for personalized support.
  • Collaborated with healthcare professionals to implement care plans effectively.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted patients with self-administered medications.

Customer Service Representative

Menasha Packaging Company
06.2020 - 05.2022
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed orders accurately using company software, ensuring timely delivery of products.
  • Collaborated with team members to streamline communication and improve service response times.
  • Assisted in training new staff on customer service protocols and tools for effective performance.
  • Implemented feedback mechanisms to gather insights, contributing to continuous service improvement.
  • Maintained detailed records of customer interactions, supporting data-driven decision making.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Menasha High School
Menasha, WI
06.2021

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient intake

Languages

English Swahili
Full Professional

Timeline

Patient Service Representative

Afton Community Day
05.2023 - 12.2024

Caregiver

Encore ADHC LLC
01.2023 - 05.2024

Customer Service Representative

Menasha Packaging Company
06.2020 - 05.2022

High School Diploma -

Menasha High School

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