Nathalie Lacayo
Miami
Summary
Dynamic team member with a strong focus on customer service and problem-solving. Proven ability to enhance dining experiences and foster collaboration in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Miami, FL
12.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team to maintain cleanliness and organization of dining area and kitchen.
- Implemented effective time management strategies to enhance order fulfillment speed.
- Engaged with customers to promote specials, enhancing overall dining experience and engagement.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Volunteer
Special Olympics Florida
Miami, FL
05.2024 - Current
- Organized and facilitated training sessions for athletes, enhancing their skills and confidence.
- Coordinated event logistics, ensuring smooth operations during competitions and activities.
- Developed inclusive strategies to engage volunteers, fostering a supportive environment.
- Managed participant registration processes, maintaining accurate records and improving efficiency.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05.2026
Bachelor of Science -
Florida International University
Miami, FL05.2030
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
Accomplishments
- Recipient of the Bright Futures Scholarship
- Recipient of the God and Blue Scholarship at Florida International University
Certification
- Health, Safety and Nutrition
Florida Department of Children and Families 2023 August - Child Care Facility Rules and Regulations (RNRF) Florida Department of Children and Families 2023 August
- Behavioral Observation and Screening (BOSR) Florida Department of Children and Families 2023 August
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Member
Chick-fil-A
12.2024 - Current
Volunteer
Special Olympics Florida
05.2024 - Current
High School Diploma -
G. Holmes Braddock Senior High School
Bachelor of Science -
Florida International University