Nathalie Leon
Hanford,CA
Summary
High-energy Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Server
IHOP
Hanford, CA
11.2024 - 01.2026
- Welcomed guests upon arrival to the restaurant. at IHOP dining room and seated parties promptly.
- Took food and drink orders using POS system accurately.
- Served meals and beverages following IHOP service standards.
- Checked tables and refilled drinks during peak hours.
- Processed cash and card payments at register.
- Coordinated with kitchen staff to deliver orders quickly.
- Cleaned tables, counters, and dining areas between guests.
- Resolved guest concerns with calm, friendly communication.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Verified guest identification to ensure legal drinking age. to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
Server/Bartender
Valle Grullense
Hanford, CA, CA
02.2024 - 10.2024
- Greeted guests and delivered friendly service in Valle Grullense dining room.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Took food and drink orders accurately using point-of-sale system.
- Mixed cocktails, beers, and house drinks following Valle Grullense recipes.
- Served plates, refilled beverages, and checked guest satisfaction throughout meals.
- Processed cash, card, and tab payments at register.
- Restocked bar supplies, glassware, and service items before rush periods.
- Cleaned tables, bar stations, and dining areas to maintain Valle Grullense standards.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Arranged bottles and glasses behind bar to make attractive displays.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Neatly sliced and pitted fruit for garnishing drinks.
Medical Assistant
Urgent Care Home Health
Hanford, CA
03.2022 - 12.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Team Member
McDonald's Restaurant
Hanford, CA
06.2018 - 10.2019
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Retail Associate
DD's Discount
Hanford, CA
02.2018 - 06.2018
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
Certification - Medical Assisting
San Joaquin Valley College
Hanford, CAHigh School Diploma -
Highland Park Continuation School
Los Angeles, CASkills
- Advanced Anatomy Knowledge
- HIPAA Compliance
- Patient Skin and Nail Care
- Catheter Change and Preparation
- Table Setting Arrangements
- Menu Memorization
- Dining Customer Service
- Food Safety Understanding
- High Volume Dining
- Service-Oriented
- Food and Beverage Service
- Workflow Coordination
- Team Player
- High Energy and Stamina
- Warm and Friendly
- Cool Under Pressure
- Ability to Lift 30 Pounds
- Upselling and Cross Selling
- POS operation
- Cash handling
- Alcohol service
- Food safety
- Customer service
Timeline
Server
IHOP
11.2024 - 01.2026
Server/Bartender
Valle Grullense
02.2024 - 10.2024
Medical Assistant
Urgent Care Home Health
03.2022 - 12.2023
Team Member
McDonald's Restaurant
06.2018 - 10.2019
Retail Associate
DD's Discount
02.2018 - 06.2018
Certification - Medical Assisting
San Joaquin Valley College
High School Diploma -
Highland Park Continuation School