Nathalie Montano
Miami
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server /Crew Trainer
Texas Roadhouse
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
First Watch
01.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Front Desk /Appointment Scheduler
Coral Gables Pediatrics
08.2021 - 01.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Front Desk /Customer Service Call Center Representative
CG Cosmetic Surgery
06.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
Education
Bachelor of Science - Nursing
West Coast University
Doral, FL08.2027
High School Diploma -
Coral Gables Senior High
Coral Gables, FL06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Computer Proficiency
Certification
BLS - Basic Life Support
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server /Crew Trainer
Texas Roadhouse
05.2023 - Current
Server
First Watch
01.2023 - 05.2023
Front Desk /Appointment Scheduler
Coral Gables Pediatrics
08.2021 - 01.2023
Front Desk /Customer Service Call Center Representative
CG Cosmetic Surgery
06.2020 - 08.2021
Bachelor of Science - Nursing
West Coast University
High School Diploma -
Coral Gables Senior High
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