Nathalie Moreno-Dorado
Glendale Heights,IL
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Urban Outfitters, Inc.
Schaumburg, IL
09.2019 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Updated where new product would go on the sales floor
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
College of DuPage
Glen Ellyn, ILSkills
- Product and service knowledge
- Sales monitoring
- Recruiting and interviewing
- Policy Enforcement
- Customer Service
- Visual Merchandising
Timeline
Assistant Manager
Urban Outfitters, Inc.
09.2019 - Current
High School Diploma -
College of DuPage