NATHALIE PEREZ
Indianapolis,IN
Summary
A motivated, personable, and hard-worker, Dedicated employee known for punctuality, excellent customer service skills and a positive attitude. Seeking a position in the customer service industry where proven skills in leadership and teamwork will be important.
Overview
4
4
years of professional experience
Work History
Kit Production Asst II
Labcorp Drug Development
Indianapolis, IN
07.2021 - Current
- Continually checking the computer screens for acceptance of scans and potential no reads
- Problem solving when system issues arise
- Attention to detail
- Alert management of any potential quality issues
- Knowledge of how to access computer screens to check correctness of supplies.
Call Center Representative
Hypertec Direct/ UnitedHealthcare
09.2020 - 05.2021
Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Entered patient data into electronic health records accurately and efficiently.
- Updated databases with new and modified customer data.
Front Desk Customer Service
Day Early Learning Lilly Family Center
Indianapolis, IN
02.2020 - 07.2020
- Double-checked financial data for accuracy by comparing payment cards to identification
- Organized services to support incoming special events and planned coverage needs
- Kept track of files and records by putting in place efficient and well-organized filing systems
- Kept track of accounts and ran daily reports to double-check totals.
Education
High School -
Cathedral International School
06-2016
Skills
- Client service
- Data Entry
- Adaptability
- Positive Attitude
- Computer Skills
- Teamwork
- Customer communications
- Bilingual: Spanish/ English
Timeline
Kit Production Asst II
Labcorp Drug Development
07.2021 - Current
Call Center Representative
Hypertec Direct/ UnitedHealthcare
09.2020 - 05.2021
Front Desk Customer Service
Day Early Learning Lilly Family Center
02.2020 - 07.2020
High School -
Cathedral International School
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