Nathalie Perez Ramirez
Atlanta
Summary
Dynamic customer service supervisor with proven skills in team leadership, problem-solving, and enhancing customer satisfaction. Committed to driving operational efficiency and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Babysitter
Au Pair on Cultural Exchange - The Global Work & Travel
Atlants, GA
08.2023 - 08.2025
- Supervised children, ensuring safety and well-being during activities and outings.
- Planned and organized engaging educational activities tailored to children's interests and developmental stages.
- Assisted with homework and academic tasks, fostering a positive learning environment.
- Communicated regularly with parents regarding children's progress, behavior, and daily activities.
Sales Representative Team Leader
Flores Petite
Guatemala
04.2023 - 08.2023
- Led sales team to achieve quarterly targets through strategic goal setting and performance tracking.
- Mentored junior sales representatives, enhancing product knowledge and customer engagement techniques.
- Developed training programs to improve team efficiency and foster a culture of continuous learning.
- Analyzed market trends to identify new business opportunities and refine sales strategies.
Customer Service Supervisor
Allied Global
Guatemala,
09.2022 - 08.2023
- Led customer service team to enhance support efficiency and resolve complex issues.
- Trained and mentored staff on best practices for customer interactions and conflict resolution.
- Developed and implemented process improvements to streamline operations and elevate service quality.
- Managed escalated cases effectively, leveraging bilingual capabilities to bridge communication gaps when necessary.
Customer Service Representative
Allied Global
Guatemala
02.2021 - 08.2022
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
Volunteer
Fe Y Alegria , PJO
Guatemala
01.2018 - 10.2020
- Facilitated educational workshops for diverse communities, enhancing learning opportunities and engagement.
- Developed and implemented community outreach programs, fostering partnerships with local organizations.
- Coordinated volunteer recruitment efforts, ensuring a steady influx of dedicated support for initiatives.
- Trained new volunteers on program objectives and operational procedures, promoting consistency and effectiveness.
Childcare Volunteer Teacher
Los Soles Del Manana
Guatemala
01.2019 - 10.2019
- Developed engaging lesson plans to promote cognitive and social development in children.
- Fostered a nurturing environment, ensuring safety and emotional well-being of all students.
- Collaborated with parents to communicate children's progress and address individual needs.
- Implemented age-appropriate activities that enhanced learning through play and exploration.
Education
Associate of Science -
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Critical thinking
- Dependability
- Attention to detail
- Conflict resolution
- Adaptability and resilience
- Activity planning
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Limited Working
Interests
- Gym Workouts
- Participating in cultural exchange programs and homestays
- Volunteer Travel
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dance
- Acting and Theater
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Gardening
Timeline
Babysitter
Au Pair on Cultural Exchange - The Global Work & Travel
08.2023 - 08.2025
Sales Representative Team Leader
Flores Petite
04.2023 - 08.2023
Customer Service Supervisor
Allied Global
09.2022 - 08.2023
Customer Service Representative
Allied Global
02.2021 - 08.2022
Childcare Volunteer Teacher
Los Soles Del Manana
01.2019 - 10.2019
Volunteer
Fe Y Alegria , PJO
01.2018 - 10.2020