Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathalie Quintana

Jacksonville

Summary

Detail-oriented and bilingual (English/Spanish) Mortgage Closer/Funder with over 3 years of experience in the mortgage industry. Adept at closing and funding conventional, FHA, VA, and USDA loans. Strong knowledge of compliance standards, investor requirements, and closing documentation. Recognized for excellent communication with lenders, title companies, and internal departments to ensure smooth, accurate, and timely closings.

Overview

3
3
years of professional experience

Work History

Mortgage Closer/Funder

Triad Financial Services Inc.
10.2024 - Current
  • Review and verify final loan documents for accuracy and completeness before closing.
  • Coordinate wire requests and disburse funds to title/escrow companies in compliance with funding requirements.
  • Communicate with title companies, loan officers, and underwriters to resolve closing issues.
  • Ensure compliance with TRID guidelines and investor delivery standards.
  • Maintain pipeline of 40-50 closings per month while meeting tight deadlines.
  • Upload and deliver closed loan packages to investors and warehouse banks.
  • Provide bilingual support to Spanish-speaking clients and partners.

Bilingual Escrow Servicing

First National Bank of America
02.2023 - 10.2024
  • Manage and maintain escrow accounts for residential loans, ensuring timely disbursement of taxes and insurance premiums.
  • Communicate effectively with borrowers in English and Spanish to explain escrow analyses, shortages, and surpluses.
  • Conduct annual escrow account analysis and implement adjustments in accordance with federal guidelines.
  • Research and resolve discrepancies related to tax payments, insurance policies, and borrower inquiries.
  • Collaborate with tax authorities and insurance companies to verify account details and ensure accuracy.
  • Process hazard insurance claims and ensure proper documentation is received and filed.
  • Achieve high customer satisfaction scores through responsive and clear bilingual communication.

Education

Associate of Arts - Business Administration

Lansing Community College
Jacksonville, FL
05-2023

Skills

  • Bilingual: Fluent in English & Spanish
  • Mortgage Closing & Funding
  • Loan Documentation Review
  • TRID & RESPA Compliance
  • FHA, VA, USDA, Conventional Loans
  • Wire & Disbursement Coordination
  • Title & Escrow Coordination
  • Investor Delivery & Post-Closing
  • Encompass and MS 365

Languages

Spanish
Native or Bilingual

Timeline

Mortgage Closer/Funder

Triad Financial Services Inc.
10.2024 - Current

Bilingual Escrow Servicing

First National Bank of America
02.2023 - 10.2024

Associate of Arts - Business Administration

Lansing Community College

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