Nathalie Ramirez
Longmont,CO
Summary
Results-driven professional with extensive experience in retail and service environments. Strong focus on teamwork, customer service, and inventory management. Committed to fostering positive customer relationships and driving sales growth.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
AT&T Mobility
Longmont, CO
08.2024 - Current
- Assisted customers with product selection and service options to enhance satisfaction.
- Demonstrated knowledge of wireless products and services to address customer inquiries effectively.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Listened to customer needs and desires to identify and recommend optimal products.
Lube Technician
Valvoline Instant Oil
Las Vegas, NV
10.2022 - 04.2024
- Performed routine oil changes and fluid checks to ensure vehicle performance and customer satisfaction.
- Maintained cleanliness and organization of service area to enhance workflow efficiency.
- Conducted thorough inspections of vehicles to identify potential maintenance issues.
- Recommenced extra services to customer that were suggested by manufacture.
- Provided exceptional customer service by addressing inquiries and concerns regarding services offered.
- Kept shop areas neat, clean, and free of safety hazards.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Greeted customers and answered questions about oil changes and other services.
- Monitored inventory levels, restocked supplies, and reported shortages proactively.
Shift Leader
Konos Northshore
Las Vegas, NV
01.2020 - 10.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed inventory levels, implementing effective stock control procedures.
- Streamlined workflows to enhance efficiency and reduce downtime during peak hours.
- Led team meetings, promoting open communication and addressing performance issues effectively.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma -
Woodland High School
Woodland, CASkills
- Customer service
- Teamwork
- Problem-solving
- Goal driven
- Product knowledge
- Upselling and cross selling
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
AT&T Mobility
08.2024 - Current
Lube Technician
Valvoline Instant Oil
10.2022 - 04.2024
Shift Leader
Konos Northshore
01.2020 - 10.2022
High School Diploma -
Woodland High School