Nathalie Rios Maldonado
Mount Juliet,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
08.2022 - 10.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Maintained strong relationships with clients through proactive communication and personalized service
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Accountant Clerk
RaceTrac Corporations
12.2020 - 07.2021
- Streamlined accounting processes by implementing efficient software tools and automating manual tasks
- Provided training and guidance to junior staff members, fostering a positive work environment focused on continuous improvement
- Ensured accuracy in inventory valuation through consistent monitoring and reconciliation of physical counts with accounting records
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Officer
Claro PR
11.2019 - 12.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Streamlined communication between customers and internal departments for timely issue resolution
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Completed data entry to record call notes, suggestions and questions
- Trained in conversational Spanish to enhance service of Hispanic customers.
Customer Service Officer
Classified Parties
12.2018 - 10.2019
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations
- Responded to customer calls and emails to answer questions about products and services
- Assisted call-in customers with questions and orders
- Trained in conversational Spanish to enhance service of Hispanic customers.
Education
No Degree - Health Aide
Eastern University
Carolina Puerto Rico01.2018
Certificate - Customer Service
Modern Hairstyling Institute - Carolina
Carolina, PR12.2017
No Degree - Business
Eastern University
Carolina Puerto Rico08.2016
Skills
- Bilingual
- Spanish Translation
- Data Entry
- Communication
- Technical
- Computer Proficient
- Data Entry
- Customer Service
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon
08.2022 - 10.2022
Accountant Clerk
RaceTrac Corporations
12.2020 - 07.2021
Customer Service Officer
Claro PR
11.2019 - 12.2020
Customer Service Officer
Classified Parties
12.2018 - 10.2019
No Degree - Health Aide
Eastern University
Certificate - Customer Service
Modern Hairstyling Institute - Carolina
No Degree - Business
Eastern University
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