Summary
Overview
Work History
Education
Skills
References
Applicable Skills
Timeline
Generic

Nathalie Rodriguez

Reading,PA

Summary

Healthcare professional with excellent communication skills, strong clinical and administrative experience working in fast paced environments and various clinical settings. In search of employment within an organization with potential growth opportunities, who seek dedicated individuals with the desire to provide quality customer service and improve patient experience.

Overview

9
9
years of professional experience

Work History

Director of Admissions

West Reading Nursing and Rehab
Reading, PA
09.2024 - 02.2025
  • Maintained accurate records of all applicant information and documents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Researched competitors' products, prices, and marketing strategies.
  • Tracked budgeting activities related to marketing projects.

Primary Care Patient Navigator

Jamaica Hospital Medical Center
Jamaica, NY
12.2022 - 08.2024
  • Daily use of EPIC electronic medical records system to assist in direct patient care
  • Worked collaboratively with physicians and other clinical staff during daily huddles to develop, implement and integrate comprehensive treatment plans for patients
  • Connected patients with appropriate community resources such as: mental health services, substance abuse counseling, food insecurity, housing assistance, transportation assistance, etc
  • Contacted patients to provide information, schedule appointments and reminders as needed
  • Coordinated appropriate educational material for patients, families and medical staff to ensure positive health outcomes
  • Collaborated with clinical and administrative staff to meet patient specific needs
  • Provided interpretation and translation services to limited English proficiency patients

Computer Lab – Lab Assistant

LaGuardia Community College
Long Island City, NY
09.2019 - 03.2020
  • Provided technical support to students and faculty regarding the use of software
  • Troubleshoot issues daily, such as: accessing servers, password assistance, printing documents
  • Served as front desk receptionist assisting students and faculty as needed

Bursar’s Office – Lab Clerk

LaGuardia Community College
Long Island City, NY
11.2017 - 07.2018
  • Assisted an average of 100 plus students daily with college payments
  • Contacted students with enrollment information
  • Provided support to students completing financial aid and other related applications online
  • Processed cash and credit card payments, refunds, and exchanges totaling an average of $10,000 daily

Intern – District 30 (Pre-K Center)

NYC Board of Education
New York, NY
09.2017 - 10.2017
  • Assisted teachers with lesson plans, coordinating classroom activities and tutoring students based on their specific educational needs
  • Fostered positive interactions by engaging children with their lesson plans

Teacher’s Assistant

A Child’s Place Daycare
Queens, NY
07.2016 - 08.2016
  • Provided 20 young children with one and one assistance
  • Created games and activities to keep children engaged
  • Lead group activities for children
  • Communicated with parents on children’s activities

Education

Bachelor’s Degree - Human Services & Justice

John Jay College of Criminal Justice, CUNY
New York, NY
12.2022

Associate’s Degree - Early Childhood Education

LaGuardia Community College, CUNY
Long Island City, NY
06.2019

High School Diploma -

Civic Leadership Academy
Queens, NY
06.2017

Skills

  • Fluent in English and Spanish
  • Highly motivated
  • Task-driven
  • Dedicated
  • Strong communication skills
  • Ability to work in a team setting
  • Passionate about customer service
  • Ability to multi-task
  • Train staff
  • Effective problem solving
  • Proficient in Microsoft Office
  • Proficient in Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Proficient in Outlook
  • Proficient in EMR systems
  • Proficient in EPIC
  • Proficient in MAS
  • Customer service
  • Insurance verification
  • Appointment scheduling
  • Payment processing
  • HIPAA compliance
  • Direct patient outreach
  • Electronic medical records
  • Multitasking
  • Problem-solving abilities
  • Applicant tracking
  • Budget tracking
  • Admissions management

References

Available upon request

Applicable Skills

  • Fluent in English and Spanish
  • Highly motivated, task-driven, dedicated individual with strong desire to achieve organizational goals
  • Professional demeanor with excellent communications skills and ability to work in a team setting
  • Passionate about providing quality customer service and contributing positively to work environment
  • Ability to multi-task, train staff, and effectively problem solve while working in fast-paced settings
  • Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook and other internet resources
  • Proficient in using various E.M.R. systems such as: EPIC and MAS
  • Vast work experience regarding: customer service, insurance verification, appointment scheduling, payment processing, HIPAA compliance and direct patient outreach

Timeline

Director of Admissions

West Reading Nursing and Rehab
09.2024 - 02.2025

Primary Care Patient Navigator

Jamaica Hospital Medical Center
12.2022 - 08.2024

Computer Lab – Lab Assistant

LaGuardia Community College
09.2019 - 03.2020

Bursar’s Office – Lab Clerk

LaGuardia Community College
11.2017 - 07.2018

Intern – District 30 (Pre-K Center)

NYC Board of Education
09.2017 - 10.2017

Teacher’s Assistant

A Child’s Place Daycare
07.2016 - 08.2016

Bachelor’s Degree - Human Services & Justice

John Jay College of Criminal Justice, CUNY

Associate’s Degree - Early Childhood Education

LaGuardia Community College, CUNY

High School Diploma -

Civic Leadership Academy

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