LaWanna Prevo
Houston
Summary
Professional Clerical Specialist with solid track record of delivering efficient administrative support and maintaining high standards. Known for strong organizational skills, attention to detail, and ability to streamline office operations. Highly effective in team collaboration and adaptable to changing needs, with focus on achieving results. Strong skills in document management, data entry, and customer service enhance overall productivity and ensure smooth workflow.
Overview
17
17
years of professional experience
Work History
Clerical Specialist
West Oaks Nursing & Rehab Center
09.2022 - Current
- Managed inventory control for office supplies, resulting in reduced costs through bulk purchasing and avoiding stock shortages.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased accuracy in financial reporting by attentively conforming accounts payable/receivable records each month.
Eligibility Specialist II
HHSC
02.2012 - 03.2018
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
Unit Clerk III
HHSC
02.2008 - 02.2012
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Scheduled clients appointments in respective workers calendars and followed up with reschedules for missed appointments.
- Performed various administrative tasks by filing, copying and faxing according to HIPPA guidelines.
Education
Bachelor of Science - Applied Psychology
University of Phoenix
Tempe, AZ10-2024
Skills
- Excel, Word
- PCC
- Document management
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Leader/ Accountability
- Conflict Resolution
Timeline
Clerical Specialist
West Oaks Nursing & Rehab Center
09.2022 - Current
Eligibility Specialist II
HHSC
02.2012 - 03.2018
Unit Clerk III
HHSC
02.2008 - 02.2012
Bachelor of Science - Applied Psychology
University of Phoenix
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