Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoinette Vaughn

Cleveland,OH

Summary

Experienced administrative professional seeking a permanent position after a career break to focus on family. Skilled in managing high call volumes and handling in-person inquiries from clients and colleagues. Known for flexibility, hard work, and quick learning abilities, with a knack for multitasking in fast-paced environments. Personable professional adept at maintaining open communication across all levels of an organization.

Overview

15
15
years of professional experience

Work History

Clerical Specialist

Cuyahoga County
10.2024 - 05.2025
  • Improved office efficiency by streamlining filing systems and organizing documents.
  • Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
  • Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
  • Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
  • Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
  • Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
  • Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
  • Processed incoming mail according to established procedures.

Seasonal Customer Service Professional

H&R Block
12.2017 - 02.2024
  • Answered phones and greeted clients in a personalized, professional, and inviting manner
  • Matched clients with the best-suited tax professional for their needs
  • Scheduled clients based on their availability
  • Handled clients as they exited, ensuring all current and future needs are met
  • Maintained office cleanliness and the organization of resources with team members
  • Built relationships with customers through friendly conversation while providing assistance.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Data Entry Specialist

Ricoh
02.2023 - 09.2023
  • Analyzed automated document classification with the exceptions of digital documents and made corrections as necessary
  • Responsible for manually entering meta-data index information documents
  • Analyzed digital checks and accompanying coupons/documentation to ensure proper payee, valid check date, and check is signed
  • Made corrections according to policy and procedures to include generating proper Check Return Letter, if necessary
  • Utilized multiple software programs to manage data entry functions.
  • Converted data from one electronic system to another.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Reviewed electronic documents while navigating multiple systems.
  • Verified accuracy of incoming data prior to entering it into the system.
  • Interpreted complex instructions accurately while performing data entry tasks.

Cash Application Specialist

The News Harold
06.2022 - 01.2023
  • Monitor A/R aging and customer accounts to minimize past due accounts
  • Initiate collection calls, emails, faxes and letter analysis
  • Ensure timely collection of payments.
  • Conduct credit checks
  • Prepare monthly, quarterly, and annual reports
  • Assisted in billing, cash receipts and other accounting tasks as needed.
  • Reviewed bank receipts to the Accounts Receivable balances
  • Completed lockbox ACH payments and e-lockbox processes
  • Applied payments that were identified as exemptions from the lockbox operation
  • Processed any manual cash applications
  • Ensured high-quality invoicing and collections procedures that comply with the law

Seasonal Receptionist

Pante Moran
11.2017 - 03.2018
    • Greeted visitors warmly and ensured they had a positive experience.
    • Answered phones professionally in accordance with organizational protocols.
    • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
    • Assisted with administrative tasks such as filing documents, copying materials.
    • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
    • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
    • Answered questions about organization and provided callers with address, directions, and other information.
    • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
    • Checked visitors in and directed or escorted to appropriate departments and personnel.
    • Operated multi-line phone system efficiently while managing high call volume.
    • Processed incoming mail and packages accurately and promptly.
    • Signed for incoming deliveries and notified employees of packages.
    • Used sign-in sheets and other check-in procedures to track visitors on premises.
    • Maintained office and faculty supplies to keep optimum stock on hand.
    • Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
    • Monitored office supplies inventory and placed orders when necessary.
    • Transmitted information and documents to customers via computer and mail.
    • Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
    • Scheduled conference rooms for meetings and special events as needed.
    • Organized travel arrangements for staff members including flights, hotels, car rentals.

Education

High School Diploma -

Cleveland Christian Academy
Cleveland, OH
01.2005

Skills

  • Microsoft Office
  • Excel
  • Outlook
  • Customer Service
  • Microsoft Word
  • Scheduling appointments
  • Filing systems
  • Document management
  • Positive attitude
  • Office administration
  • Data entry
  • Front office management

Timeline

Clerical Specialist

Cuyahoga County
10.2024 - 05.2025

Data Entry Specialist

Ricoh
02.2023 - 09.2023

Cash Application Specialist

The News Harold
06.2022 - 01.2023

Seasonal Customer Service Professional

H&R Block
12.2017 - 02.2024

Seasonal Receptionist

Pante Moran
11.2017 - 03.2018

High School Diploma -

Cleveland Christian Academy

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