Antoinette Vaughn
Cleveland,OH
Summary
Experienced administrative professional seeking a permanent position after a career break to focus on family. Skilled in managing high call volumes and handling in-person inquiries from clients and colleagues. Known for flexibility, hard work, and quick learning abilities, with a knack for multitasking in fast-paced environments. Personable professional adept at maintaining open communication across all levels of an organization.
Overview
15
15
years of professional experience
Work History
Clerical Specialist
Cuyahoga County
Cleveland, OH
10.2024 - 05.2025
- Improved office efficiency by streamlining filing systems and organizing documents.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Processed incoming mail according to established procedures.
Seasonal Customer Service Professional
H&R Block
Cleveland, Ohio
12.2017 - 02.2024
- Answered phones and greeted clients in a personalized, professional, and inviting manner
- Matched clients with the best-suited tax professional for their needs
- Scheduled clients based on their availability
- Handled clients as they exited, ensuring all current and future needs are met
- Maintained office cleanliness and the organization of resources with team members
- Built relationships with customers through friendly conversation while providing assistance.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Data Entry Specialist
Ricoh
Parma, Ohio
02.2023 - 09.2023
- Analyzed automated document classification with the exceptions of digital documents and made corrections as necessary
- Responsible for manually entering meta-data index information documents
- Analyzed digital checks and accompanying coupons/documentation to ensure proper payee, valid check date, and check is signed
- Made corrections according to policy and procedures to include generating proper Check Return Letter, if necessary
- Utilized multiple software programs to manage data entry functions.
- Converted data from one electronic system to another.
- Preserved customer confidence and protected operations by keeping information confidential.
- Reviewed electronic documents while navigating multiple systems.
- Verified accuracy of incoming data prior to entering it into the system.
- Interpreted complex instructions accurately while performing data entry tasks.
Cash Application Specialist
The News Harold
Willoughby, Ohio
06.2022 - 01.2023
- Monitor A/R aging and customer accounts to minimize past due accounts
- Initiate collection calls, emails, faxes and letter analysis
- Ensure timely collection of payments.
- Conduct credit checks
- Prepare monthly, quarterly, and annual reports
- Assisted in billing, cash receipts and other accounting tasks as needed.
- Reviewed bank receipts to the Accounts Receivable balances
- Completed lockbox ACH payments and e-lockbox processes
- Applied payments that were identified as exemptions from the lockbox operation
- Processed any manual cash applications
- Ensured high-quality invoicing and collections procedures that comply with the law
Seasonal Receptionist
Pante Moran
Cleveland, OH
11.2017 - 03.2018
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Answered questions about organization and provided callers with address, directions, and other information.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Operated multi-line phone system efficiently while managing high call volume.
- Processed incoming mail and packages accurately and promptly.
- Signed for incoming deliveries and notified employees of packages.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Monitored office supplies inventory and placed orders when necessary.
- Transmitted information and documents to customers via computer and mail.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Scheduled conference rooms for meetings and special events as needed.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
Education
High School Diploma -
Cleveland Christian Academy
Cleveland, OH01.2005
Skills
- Microsoft Office
- Excel
- Outlook
- Customer Service
- Microsoft Word
- Scheduling appointments
- Filing systems
- Document management
- Positive attitude
- Office administration
- Data entry
- Front office management
Timeline
Clerical Specialist
Cuyahoga County
10.2024 - 05.2025
Data Entry Specialist
Ricoh
02.2023 - 09.2023
Cash Application Specialist
The News Harold
06.2022 - 01.2023
Seasonal Customer Service Professional
H&R Block
12.2017 - 02.2024
Seasonal Receptionist
Pante Moran
11.2017 - 03.2018
High School Diploma -
Cleveland Christian Academy