Nathalie Rojas
Oklahoma City
Summary
Bilingual Technology Program Manager with 7+ years driving enterprise transformation, cross-functional program execution, and project delivery across technology and operational domains. Spearheaded multi-country HCM/Payroll SaaS launches, accelerating expansion by 40%. Certified Scrum Master delivering 95% on-time releases through Agile methods. Data-driven leader with strong executive influence, experienced in governance, SDLC delivery, UAT, release coordination, and process optimization. Bridges strategy and execution to deliver measurable outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Program Manager – Product Operations | Cross-Portfolio Program
PAYCOM
11.2024 - 10.2025
- Led governance and SaaS delivery across HCM, Payroll, and Talent portfolios (50+ modules), achieving 95% on-time releases through Agile-Waterfall execution.
- Accelerated PLM and SDLC by 30%, aligning Product, Engineering, Sales, and Operations on release roadmap priorities.
- Delivered 32+ compliance and modernization releases, coordinating 70+ stakeholders per project and managing scope, plans, dependencies, requirements, timelines, and acceptance to ensure release readiness.
- Facilitated weekly project kickoffs, technical planning, and release-strategy sessions (60–100 stakeholders), enhancing execution alignment by 35%.
- Automated workload and built Jira-Confluence reporting dashboards, reducing manual effort by 80% and enhancing executive data visibility for decision-making.
- Established risk and change governance, maintained RAID logs, led dependency reviews, and resolved critical escalations.
- Consulted and trained cross-functional leaders on governance, PLM/SDLC processes, and change-management frameworks.
Product Program Manager – International Research
PAYCOM
06.2023 - 11.2024
- Spearheaded multi-country HCM/Payroll SaaS launches (Mexico, Canada, U.K., Ireland), driving governance and cross-functional Agile-Hybrid delivery, accelerating expansion by 40%.
- Established Mexico’s legal entity, specs, and Payroll certification via PAC API integration, achieving 100% compliance.
- Led UAT planning, execution, and acceptance, coordinating release, compliance, triage, and stabilization across Product, Implementation, HRIS, Operations, technical teams, and early adopters.
- Built and coordinated a 25-member API integrations team to connect HRIS, ERP, and cloud systems, improving real-time data flow by 60%.
- Architected reporting, escalation, and prioritization frameworks in Jira-Confluence, partnering cross-functionally to resolve 85+ client-impacting issues 30% faster.
- Conducted post-launch retrospectives, documenting risks and recommendations to refine future releases.
- Developed country blueprints, governance frameworks, roadmaps, and expansion guides with global SMEs, improving global enablement by 40% through enterprise workshops.
- Assessed program maturity with executives, ensuring legal, technical, and operational expansion requirements were met.
Scrum Master I & II
PAYCOM
07.2021 - 06.2023
- Led enterprise translation operations and spearheaded first international research program, culminating in promotion to International Research Program Manager.
- Drove Agile delivery for ATS and Onboarding modules (6 teams, 36+ members), removing impediments and maintaining 100% sprint completion with stable velocity and global releases.
- Cleared a two-year maintenance backlog (65 items), reducing technical debt by 25% and enhancing platform reliability.
- Improved team efficiency by 30% through optimized Scrum/Scrumban ceremonies, leadership check-ins, and automated Jira dashboards for sprint metrics and release planning.
- Expanded PMO operations by driving task-force initiatives and leading 5 Scrum Masters, revamping onboarding, mentorship, and cross-team training.
Licensed Bilingual Liability-Coverage Adjuster I & II
FARMERS INSURANCE
05.2015 - 04.2021
- Managed cross-functional claims-cycle delivery across 14 states, reducing cycle time by 30% through effective negotiation, risk mitigation, regulatory compliance, and client-vendor management.
- Supported enterprise transformation and implementation of claims software, enhancing operational continuity by 25%.
- Led cross-department engagement initiatives and mentored new adjusters, strengthening collaboration and supporting organizational programs.
Education
Master of Business Administration -
OKLAHOMA CITY UNIVERSITY
Oklahoma City, OK05-2021
Bachelor of Arts - Economics
UNIVERSITY OF OKLAHOMA
Norman, OKSkills
- Program management
- Project Lifecycle (PLM/SDLC)
- Ops & Release Readiness
- UAT / Product Acceptance
- Risk & Change Management
- Process Mapping & Optimization
- Governance Frameworks
- Executive reporting
- Stakeholder Management
- Requirements & Scoping
- Cross-functional Leadership
- Agile, Waterfall & Hybrid
- SaaS
- APIs
- System integrations
- Regulatory compliance
Websites
Certification
- Project Management Professional (PMP) - In Progress
- Certified ScrumMaster (CSM), Scrum Alliance
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Project Management Essentials Certified (PMEC), Management & Strategy Institute
- Lean Six Sigma White Belt Certified, Management & Strategy Institute
- Base Camp Foundation for Future Leaders, SLII Model, Paycom
- CliftonStrengths, Gemba Walking & Root Cause Analysis
AWARDS
Catalyst Award, Leadership & Innovation, Paycom, 2023, Employee of the Month, Farmers Insurance, 2020
Affiliations
- HOLA ERG (Paycom), Co-Founder & Chair – Scaled program to 200+ members; led 8 committees.
- LCDA, Planning Committee Member – Helped raise $140K+ for community initiatives.
- OKC Latino Young Professionals, Mentor & Events Committee – Supported program initiatives.
- SOMOS ERG (Farmers Insurance), Former Board Lead – Scaled program to 120+ members.
Languages
Spanish
Native or Bilingual
TOOLS & PLATFORMS
Jira, Confluence, Excel (Analytics & Reporting), Microsoft 365, Teams, Figma, Asana
Timeline
Product Program Manager – Product Operations | Cross-Portfolio Program
PAYCOM
11.2024 - 10.2025
Product Program Manager – International Research
PAYCOM
06.2023 - 11.2024
Scrum Master I & II
PAYCOM
07.2021 - 06.2023
Licensed Bilingual Liability-Coverage Adjuster I & II
FARMERS INSURANCE
05.2015 - 04.2021
Bachelor of Arts - Economics
UNIVERSITY OF OKLAHOMA
Master of Business Administration -
OKLAHOMA CITY UNIVERSITY