Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathalie Rosales

Montebello,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Shift Manager

Movita Juice Bar
08.2021 - 11.2024
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
  • Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Coordinated special events or promotions within budget constraints while exceeding customer expectations
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
  • Implemented customer loyalty programs resulting in a XX% increase in repeat business
  • Collaborated with the management team to develop and implement operational policies and procedures
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Security Officer

Allied Universal
02.2019 - 08.2021
  • Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
  • Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
  • Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
  • Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
  • Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
  • Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
  • Implemented access control measures by verifying identification credentials for individuals entering restricted areas
  • Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
  • Participated in ongoing training programs to stay updated on security protocols and techniques
  • Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
  • Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
  • Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
  • Collaborated with management to develop security policies that aligned with industry best practices
  • Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
  • Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
  • Enforced company policies regarding trespassing, loitering, theft prevention, etc
  • Coordinated with external vendors for maintenance of security equipment such as CCTV cameras
  • Responded quickly during medical emergencies by providing first aid until medical professionals arrived
  • Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts
  • Investigated incidents involving property damage or thefts within the premises
  • Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors
  • Collaborated with other security personnel to ensure seamless coverage of all areas
  • Implemented safety protocols during severe weather conditions or natural disasters
  • Conducted risk assessments to identify potential threats and vulnerabilities in the facility's physical infrastructure
  • Assisted in the development and implementation of security awareness training programs for employees

Paint Inspector

Bowman Plating Company
05.2018 - 11.2018
  • Supervised a team of XX painters, ensuring adherence to project timelines and quality standards
  • Managed the scheduling and allocation of resources for multiple painting projects simultaneously
  • Implemented safety protocols and conducted regular training sessions to ensure compliance with OSHA regulations
  • Collaborated with clients to understand their specific requirements and provided recommendations on paint colors, finishes, and techniques
  • Oversaw surface preparation activities such as sanding, scraping, patching, and priming to ensure optimal paint adhesion
  • Monitored inventory levels of paints, brushes, rollers, and other supplies; coordinated timely procurement to avoid delays in project execution
  • Performed quality inspections at various stages of the painting process to identify any defects or areas requiring touch-ups
  • Developed cost estimates for painting projects based on labor hours required, materials needed, and equipment usage
  • Implemented efficient work processes that resulted in a XX% reduction in project completion time without compromising quality standards
  • Trained new team members on proper painting techniques including brushwork, rolling methods, spraying techniques, and texture application
  • Maintained accurate records of project progress including daily logs of work performed by each painter and materials used

Education

High school diploma -

James A. Garfield Senior High School
Los Angeles, CA
06.2017

Skills

  • Microsoft Word
  • Microsoft Excel
  • Data entry
  • Time management
  • Organizational skills
  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Operations management
  • Sales strategies
  • Staff scheduling
  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Documentation and recordkeeping
  • Surface preparation techniques
  • Quality control procedures
  • Color matching
  • Technical report writing

Languages

English - Fluent
Spanish - Intermediate

Timeline

Shift Manager

Movita Juice Bar
08.2021 - 11.2024

Security Officer

Allied Universal
02.2019 - 08.2021

Paint Inspector

Bowman Plating Company
05.2018 - 11.2018

High school diploma -

James A. Garfield Senior High School

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