Nathalie Santos
Fort Lauderdale,FL
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Kelly Education/ Kelly Services
Fort Lauderdale, FL
- Current
- Maintained a positive, respectful classroom environment conducive to learning.
- Managed classroom behavior and enforced school policies to ensure student safety and engagement.
- Adapted to different subjects, teaching styles, and student needs with flexibility and professionalism.
- Communicated effectively with students, staff, and administrators regarding student performance and classroom progress.
Passenger Service Agent/ Travel Agent
Flair Airlines Ltd.
Fort Lauderdale, FL
03.2024 - Current
- Delivered exceptional customer service while managing high pressure situations with composure.
- Addressed passenger concerns promptly and professionally to enhance overall experience.
- Rescheduled flights, issued refunds, and coordinated alternative travel arrangements for passengers.
- Handled check in processes and paperwork efficiently at the counter to streamline operations.
Host
Outback Steakhouse
Dania Beach, FL
03.2022 - 03.2024
- Greeting customers, making sure they are happy with their sitting, answering phone calls.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Assistant
Amway
Doral, FL
05.2020 - 02.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
High school diploma -
South Plantation High School
Plantation, FLSkills
- Expert
- Sales
- Restaurant experience
- Customer service
- Communication skills
- English
- Childcare
- Spanish
- Fluent
- Retail sales
- Relationship building and management
- Group and individual instruction
Timeline
Passenger Service Agent/ Travel Agent
Flair Airlines Ltd.
03.2024 - Current
Host
Outback Steakhouse
03.2022 - 03.2024
Sales Assistant
Amway
05.2020 - 02.2021
Substitute Teacher
Kelly Education/ Kelly Services
- Current
High school diploma -
South Plantation High School