Kiera Smith
Miami
Summary
Dedicated and motivated individual with experience in a call center and as a front service clerk at Publix. Seeking opportunities to contribute my skills in process improvement, data entry, documentation, and client relationship building, and to grow professionally. Also, an active volunteer at Carol City High School, sponsoring their band.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
Miami, FL
12.2025 - Current
- Delivered engaging lessons to diverse classrooms, adapting quickly to varying student needs.
- Facilitated classroom management, fostering a positive and productive learning environment.
- Collaborated with teachers to implement lesson plans and educational activities effectively.
- Supported students with varying abilities, enhancing their understanding of core subjects.
Customer Service Representative
Inktel Contact Center Solutions
Miami Lakes, Fl
04.2021 - 02.2022
- Assisted customers with inquiries, issues, and requests via phone. Implemented process improvement strategies to enhance call center efficiency. Conducted data entry and documentation tasks to maintain accurate customer records. Built strong client relationships, maintaining a high level of customer satisfaction. Met and exceeded performance targets.
Front Service Clerk
Publix
Hollywood, Fl
07.2019 - 03.2020
- Provided excellent customer service by assisting customers with their groceries. Operated cash registers and handled cash transactions accurately. Conducted data entry and documentation related to store inventory and customer transactions. Maintained a clean and organized store environment. Built positive relationships with customers to enhance their shopping experience.
Education
High School Diploma -
Miami Norland Senior High School
Miami, Fl05.2020
Skills
- Multitasking
- Expert
- Adaptability
- Customer Service
- Process improvement
- Data entry
- Documentation
- Client relationship building
- Communication
- Cash handling
- Problem-solving
- Time management
Certification
Basic Life Support (BLS) American Heart Association E-Card
Timeline
Substitute Teacher
Kelly Services
12.2025 - Current
Customer Service Representative
Inktel Contact Center Solutions
04.2021 - 02.2022
Front Service Clerk
Publix
07.2019 - 03.2020
High School Diploma -
Miami Norland Senior High School