Nathalie Sert
Newport Beach,CA
Summary
Dynamic e-commerce retailer with expertise in upselling strategies and customer service, achieving significant sales growth through engaging product listings and effective customer inquiry management.
Dynamic e-commerce professional with a strong foundation in content marketing, customer retention, and fashion trends. Proven track record in driving sales growth through effective online strategies and seamless customer experiences.
Overview
26
26
years of professional experience
Work History
E Commerce Retailer
Self Employed Web
Newport Beach, CA
01.2003 - Current
- Created engaging online product listings that enhanced customer experience and drove sales growth.
- Managed customer inquiries and complaints, ensuring high levels of satisfaction and retention.
- Analyzed market trends to identify opportunities for new product offerings and promotions.
- visited fashion shows and apparel trade shows worldwide
- hired models for photoshoots
- styles models according to Brand directive
- created sales with weekly News letter
- Successfully introduced new product lines into the retail space by researching market demand trends beforehand.
- Managed a team of associates to ensure excellent customer service and efficient store operations.
Ready to Wear Specialist
Gucci
Costa Mesa, CA
04.2000 - 06.2003
- Enhanced customer luxury experience by providing tailored fashion advice based on individual client needs.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- organized Trunk shows
- set client appointments
- worked with buyers
- did large consignment selling
Education
Associate of Science - Journalism
Fullerton College
Fullerton, CA07-1995
Skills
- E-commerce experience
- Content marketing and personalization
- Creating a seamless customer experience
- Email and social media marketing for customer retention
- strong fashion knowledge
Languages
Dutch
Native or Bilingual
Timeline
E Commerce Retailer
Self Employed Web
01.2003 - Current
Ready to Wear Specialist
Gucci
04.2000 - 06.2003
Associate of Science - Journalism
Fullerton College