Summary
Overview
Work History
Education
Skills
Timeline
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Nathalie Solano

Orlando,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Receptionist

Tropical Ford
08.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.

Full Specialist

Nathalie’s Beauty Room
07.2020 - Current
  • Developed loyal clientele by providing exceptional customer service and building strong relationships.
  • Maintained a high level of sanitation and cleanliness, adhering to industry standards and regulations.
  • Collaborated with colleagues to develop new service offerings based on current trends in the beauty industry.
  • Implemented innovative marketing strategies to attract new clients while retaining existing ones, resulting in increased business growth.
  • Provided hair removal services using waxing or threading techniques, maintaining a high level of skill and precision.
  • Boosted salon revenue through upselling products and services during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.

Manager/Dispatch

JEY Towing & Recovery Services
08.2022 - 05.2024


  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Private property impound management, DMV trips, signed and notarizing contracts.

Shift Manager/Key Holder

Mad Rag Florida Mall
05.2020 - 10.2020
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

High Sales Associate

SHOE PALACE FL MALL
08.2018 - 07.2020
  • Appropriately and properly answered phone calls
  • Interacted with customers in both English and Spanish
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Cypress Creek High School
06.2020

Skills

  • Online marketing using different platforms consistently (Instagram,Facebook, TikTok)
  • Creating Marketing Flyers via Canva - Sales techniques
  • Staff management and performance
  • Problem-solving abilities
  • Bilingual- Spanish & English
  • Clear Communication

Timeline

Receptionist

Tropical Ford
08.2024 - Current

Manager/Dispatch

JEY Towing & Recovery Services
08.2022 - 05.2024

Full Specialist

Nathalie’s Beauty Room
07.2020 - Current

Shift Manager/Key Holder

Mad Rag Florida Mall
05.2020 - 10.2020

High Sales Associate

SHOE PALACE FL MALL
08.2018 - 07.2020

Cypress Creek High School

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Nathalie Solano