Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nathalie Solis Rivera

Nathalie Solis Rivera

Norcross,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Tattoo Apprentice

Terminus City Tattoo
03.2024 - Current
  • Learned safety protocols for tattoo application and studio hygiene.
  • Assisted in maintaining cleanliness and organization of workspace and tools.
  • Shadowed experienced artists to understand design techniques and client interactions.
  • Practiced basic tattooing techniques on synthetic skin under supervision.
  • Studied color theory and shading techniques relevant to tattoo artistry.
  • Participated in consultations to understand client preferences and expectations.
  • Assisted in tattoo application, ensuring adherence to safety and hygiene protocols.
  • Collaborated with artists to understand design specifications and client preferences.
  • Operated sterilization equipment to maintain cleanliness of tools and workspace.
  • Engaged with clients to explain procedures and address concerns during sessions.
  • Maintained organized inventory of supplies, ensuring timely replenishment before sessions.
  • Adapted quickly to evolving artistic styles and client requests for personalized tattoos.
  • Contributed to a positive studio environment through effective communication with team members.
  • Ensured proper aftercare instructions were provided to clients following each session, promoting healing and minimizing potential complications post tattooing.
  • Assisted in managing daily operations of the tattoo studio, including scheduling appointments, inventory management, and maintaining cleanliness standards.
  • Developed strong time management skills by efficiently balancing multiple responsibilities, including learning from mentors, practicing techniques, and engaging with clients.

Barista

Starbucks
05.2023 - 11.2024
  • Prepared high-quality beverages using espresso machines and manual brewing methods.
  • Provided exceptional customer service, enhancing overall guest experience through personalized interactions.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
  • Assisted in training new baristas on beverage preparation techniques and customer service protocols.
  • Managed inventory levels by tracking supplies and placing orders to prevent shortages.
  • Implemented efficient workflow processes to improve speed of service during peak hours.
  • Collaborated with team members to create seasonal drink menus, boosting customer engagement and sales.

Licensed Tattoo Apprentice

Perpetual Roots Tattoo
05.2023 - 03.2024
  • Researched trending tattoo styles to enhance personal artistic development.
  • Developed a strong understanding of various tattoo techniques, enabling the creation of high-quality artwork for clients.
  • Kept up-to-date on industry trends by attending conferences, workshops, and other professional development opportunities to continuously improve skillset as a tattoo apprentice.
  • Maintained a clean and organized workstation, ensuring compliance with health and safety regulations for both staff and clients.
  • Contributed to an inclusive environment at the studio by treating all customers with respect regardless of their background or personal choices regarding body art.
  • Cultivated a professional network within the industry through attending events and connecting with other artists, fostering potential collaborations and opportunities for growth in the future.
  • Improved artistic skills through continuous practice and learning from experienced mentors in the industry.
  • Maintained schedule and kept appointment times.

Scare Actor

Paranoia Haunted House
09.2021 - 11.2021
  • Developed character portrayals to enhance audience immersion and engagement.
  • Collaborated with production team to design and implement scare tactics effectively.
  • Trained new actors on performance techniques and safety protocols.
  • Adapted performances based on audience reactions to maximize impact.
  • Maintained set integrity by ensuring props and costumes were in optimal condition.
  • Executed high-energy performances consistently throughout various seasonal events.
  • Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
  • Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.

Assistant Manager

Spirit Halloween Store
08.2020 - 10.2021
  • Collaborated with team to enhance customer service protocols and improve client satisfaction.
  • Assisted in training new staff on operational procedures and company policies.
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Streamlined scheduling system to optimize workforce allocation and reduce overtime costs.
  • Developed and implemented training materials that increased staff efficiency across multiple departments.
  • Resolved customer inquiries promptly, fostering positive relationships and repeat business opportunities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

Southern Thrift Market
02.2018 - 01.2019
  • Assisted customers with product selections, enhancing overall shopping experience.
  • Processed transactions efficiently, ensuring accuracy in cash handling and reporting.
  • Maintained store displays, improving visual merchandising and product accessibility.
  • Collaborated with team members to achieve sales targets and promote new products.
  • Provided product knowledge training to new associates, fostering a knowledgeable sales environment.
  • Conducted inventory management tasks, tracking stock levels and facilitating replenishment orders.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Norcross Highschool
Norcross, GA

Skills

  • Client consultation

  • Industry trends awareness

  • Drawing and sketching

  • Money handling

  • Certified Bloodborne Pathogens and CPR First Aid

  • Sterilization techniques

  • Hygiene practices

  • Hand-eye coordination

  • Appointment scheduling

  • Creative collaboration

  • Social media promotion

  • Portfolio development

  • Digital design tools

Certification

  • Certified Bloodborne Pathogens
  • Certified CPR AED First Aid

Languages

Spanish
Native or Bilingual

Timeline

Licensed Tattoo Apprentice

Terminus City Tattoo
03.2024 - Current

Barista

Starbucks
05.2023 - 11.2024

Licensed Tattoo Apprentice

Perpetual Roots Tattoo
05.2023 - 03.2024

Scare Actor

Paranoia Haunted House
09.2021 - 11.2021

Assistant Manager

Spirit Halloween Store
08.2020 - 10.2021

Sales Associate

Southern Thrift Market
02.2018 - 01.2019

Norcross Highschool

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