Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathalie Urena

Woodhaven,NY

Summary

Hardworking and focused professional with experience in administrative support and assisting in hair and scalp health services. Delivering customer service and administrative excellence in all facets of clerical support and public interaction. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. An outstanding communicator and team leader with strong interpersonal skills. Seeking to thrive in collaborative settings. Professionally trained with experience delivering high standards of culturally competent care for a wide variety of clients with diverse needs. Driven and resourceful administrative professional with years of experience supporting work. Well-organized and precise with excellent multitasking skills and sound judgment.

Overview

7
7
years of professional experience

Work History

Trichology Assistant

RoseMary Beauty Salon
08.2021 - Current
  • Greeted guests in with friendliness and professionalism.
  • Assisted with hair and scalp health assessments, client intake, and documentation
  • Supported application of scalp treatments and restorative care under supervision
  • Reviewed patient records, medications and immunization statuses
  • Maintained cleanliness, sterilization, and organization of tools and workspace
  • Gained knowledge of hair structure, scalp physiology, and product science
  • Collaborated with salon staff to ensure high-quality client care
  • Strengthened relationships with local dermatologists, leading to increased referrals for trichology services.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude

Lead Volunteer

American Red Cross Club
09.2018 - 03.2020
  • Coordinated and planned monthly schedules and assignments for volunteer staff
  • Supported staff with clerical work and other office tasks
  • Greeted visitors and answered questions about program, requirements and opportunities
  • Assisted program manager with planning and fundraising responsibilities
  • Created projects surrounding blood drive held in school
  • Boosted overall project success by effectively matching volunteers with suitable tasks according to their skills and interests.
  • Increased volunteer retention by establishing a supportive network and recognizing individual contributions regularly.

Education

Bachelor of Science - Health Science

York College
01-2026

High School Diploma -

Forest Hills High School
06.2021

Skills

  • Excellent work ethic and Interpersonal skills
  • Customer Service
  • Documentation and Data Management
  • Stocking/replenishing/sterilizing
  • Proficiency in eClinicalWorks
  • Planning and Coordination
  • Time management
  • Adaptability
  • Memorization and recall
  • Punctual
  • Bilingual in English and Spanish
  • Organization and Detail-oriented
  • Administrative skills
  • Active learning
  • Good listening skills and Responsible
  • Personable and outgoing

Timeline

Trichology Assistant

RoseMary Beauty Salon
08.2021 - Current

Lead Volunteer

American Red Cross Club
09.2018 - 03.2020

High School Diploma -

Forest Hills High School

Bachelor of Science - Health Science

York College