Detail-oriented professional with experience in quality assurance, data analysis, process optimization, and project management. Seeking a Business Process Engineer Analyst role to enhance operational efficiency and drive process improvements.
Overview
13
13
years of professional experience
Work History
Sr. Quality Analyst
Ultimate Health Plans
Springhill, USA
01.2021 - Current
Daily job function: Monitor enrollment data quality, coordinated with team, update documentation, provide training, and report on process improvements
Time Management: Ensure compliance deadlines are met daily
Reporting: Compiled and presented key enrollment data for leadership review
Quality Team Leader and Trainer: Managed escalations to resolve issues efficiently
Assisted in the development of training materials
Eligibility Analyst
United Healthcare
Oldsmar, USA
01.2012 - 01.2019
Account Management: Organized and led client calls via Outlook, Zoom, and Teams, ensuring efficient onboarding of new and existing clients
SR. Lead Quality Analyst | CX UK Payroll at Amazon Development Center India Pvt. LtdSR. Lead Quality Analyst | CX UK Payroll at Amazon Development Center India Pvt. Ltd