NATHALIE K. PONCE
Lakeland,FL.
Summary
Experienced in the interaction with a diverse population. Ability to maintain professionalism while dealing with challenging people and situations. Seeking to gain experience in your enterprise, as well as to, put in practice my knowledge in order to further contribute to the overall growth of the company.
Overview
17
17
years of professional experience
Work History
Lead Beauty Advisor
Ulta Salon And Cosmetics
01.2022 - Current
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
Assistant Manager
Build A Bear Workshop
12.2009 - 03.2020
- Directing and leading team of dynamic individuals to achieve company objectives in regards to WOW Guest Experiences and WOW Associate Experiences
- Sales and profitability goals set forth by the company all the while delivering sales metric performance in line with the company expectations
- In charge of store annual inventory and daily closing
- Execute Promotions and Visual Marketing guidelines and utilizing store presentation tools to ensure brand consistency
- Assists CWM in the identification, recruitment and hiring of store associate and management candidates
- Conducting preliminary interviews and make recommendations to CWM
- Train and develop associates to achieve successful results in execution of Guest service, sales, merchandising and operational goals
- Responsible for ensuring all Bear Builders are trained to company standards through proper planning and follow-up
- Provide all associates with timely and consistent feedback and coaching at the moment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Clerical Assistant
Polk County Sheriff Office
02.2015 - 06.2015
- Criminal Investigation Office, transcribing criminal cases, sexual offense, theft etc… from interrogations with victims or suspects made by the detectives on duty
- Answer and transfer any phone calls to different areas pertaining the case.
Instituto de Ciencias Forenses de Puerto Rico
11.2010 - 01.2014
- Forensic Investigation Division
- Ensuring that the cases were properly filed
- Wrote reports through the forensic database and analyzed criminal cases such as: photography, police headquarter reports, and transcribe cases
- Did research of passed cases and developed croquis in the Crime Zone Program as part of the investigations
- Worked with heavy equipment, transporting deceased and collecting evidence from crime scenes
- Reports of chain of custody and photo documentation.
Asociación Ciencias Forenses de Puerto Rico
01.2010 - 01.2014
- Involved in symposiums and practices of different activities in the field of Forensic Science.
Administrative Assistant
Universidad Interamericana de Puerto Rico
01.2007 - 01.2009
- Admission and promotions office, inputting admission request to computer files
- Answering calls from students, transferring calls to counselors, light paper filing
- Transcribing reports and legal documents.
Education
Bachelor of Arts - Criminal Justice And Forensic Investigation
Universidad Interamericana De Puerto Rico
Bayamon, PR06.2014
Skills
- Special Events
- Color Matching
- Recordkeeping Compliance
- Beauty Routine Advice
- Ability to Lead
- Selling Skills
- Customer Interaction
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Beauty Advisor
Ulta Salon And Cosmetics
01.2022 - Current
Clerical Assistant
Polk County Sheriff Office
02.2015 - 06.2015
Instituto de Ciencias Forenses de Puerto Rico
11.2010 - 01.2014
Asociación Ciencias Forenses de Puerto Rico
01.2010 - 01.2014
Assistant Manager
Build A Bear Workshop
12.2009 - 03.2020
Administrative Assistant
Universidad Interamericana de Puerto Rico
01.2007 - 01.2009
Bachelor of Arts - Criminal Justice And Forensic Investigation
Universidad Interamericana De Puerto Rico
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