Nathally Cadua
New Braunfels,TX
Summary
Dedicated professional with strong customer engagement skills, adept at problem resolution and maintaining accurate records. Proven track record in educating clients and enhancing satisfaction through tailored solutions. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
10
10
years of professional experience
Work History
Lead Esthetician/Receptionist
Natty Winkss
Saipan / Orlando, MP / FL
01.2021 - 11.2025
- Delivered customized lash applications, improving client appearance and satisfaction.
- Maintained cleanliness and organization of workstations and tools for safety compliance.
- Consulted with clients to understand their desired styles and preferences for lashes.
- Informed clients on aftercare procedures, prolonging lifespan of lash extensions.
- Demonstrated proper lash application techniques during training sessions for new staff.
- Adhered to industry standards and sanitation protocols to ensure client safety and comfort.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Managed multi-line phone system and routed calls efficiently.
- Maintained appointment schedules for staff and coordinated meeting logistics.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Provided customer service support by addressing inquiries and concerns promptly.
- Assisted in organizing office supplies and maintained inventory levels.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Call Center Representative/Escalation Specialist
Blue Federal Credit Union
Cheyenne, WY
07.2019 - 03.2020
- Assisted members with account inquiries and financial product information.
- Processed loan applications and verified member documentation for accuracy.
- Educated members on digital banking tools and services available.
- Resolved member issues through effective communication and problem-solving skills.
- Maintained accurate records of member interactions and transactions within the system.
- Promoted credit union products to enhance member engagement and satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Performed follow-up calls to ensure satisfactory resolution of customer inquiries.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Sales Associate
Lotte Duty Free
Hagatña, GU
01.2017 - 11.2019
- Assisted customers with product selection and inquiries.
- Participated in team meetings to discuss sales strategies and promotions.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Passenger Service Agent
Menzies Aviation
Tumon, GU
09.2018 - 05.2019
- Greeted passengers and assisted with check-in procedures.
- Managed baggage handling and ensured proper loading on aircraft.
- Coordinated with airline staff to resolve passenger inquiries and issues.
- Monitored flight schedules and communicated delays effectively to passengers.
- Ensured compliance with safety regulations during passenger interactions.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
Reservation Specialist /Command Center Operator
West-In Resort Guam
Tumon, GU
11.2017 - 05.2019
- Managed guest reservations and inquiries through multiple communication channels.
- Coordinated room assignments based on guest preferences and special requests.
- Utilized reservation systems to maintain up-to-date booking information.
- Collaborated with front desk staff to ensure seamless check-in experiences.
- Resolved guest issues related to bookings with professionalism and care.
- Maintained knowledge of local attractions to enhance guest recommendations.
Sales Associate
Pena House Corporation
Saipan, MP
01.2016 - 12.2016
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on sales floor.
- Processed transactions accurately using point-of-sale system.
- Collaborated with team to achieve daily sales goals.
- Handled customer returns and exchanges efficiently.
- Provided product information and recommendations to enhance shopping experience.
- Monitored inventory levels and restocked items as needed.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Marianas High School
Saipan06-2016
Skills
- Customer service
- Team training
- Product knowledge
- Effective communication
- Client consultations
- Aftercare education
- Customer engagement
- Sales strategies
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Social media marketing
- Appointment scheduling
- Digital recordkeeping
- Professional demeanor
- Organizational skills
Timeline
Lead Esthetician/Receptionist
Natty Winkss
01.2021 - 11.2025
Call Center Representative/Escalation Specialist
Blue Federal Credit Union
07.2019 - 03.2020
Passenger Service Agent
Menzies Aviation
09.2018 - 05.2019
Reservation Specialist /Command Center Operator
West-In Resort Guam
11.2017 - 05.2019
Sales Associate
Lotte Duty Free
01.2017 - 11.2019
Sales Associate
Pena House Corporation
01.2016 - 12.2016
High School Diploma -
Marianas High School