Nathaly Castillo
Friendswood,TX
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Bilingual and highly adaptable, with a quick ability to learn and implement new skills. Committed to driving team success and fostering organizational growth through reliability and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Fiesta Auto Insurance
03.2022 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Improved office operations by automating client correspondence, record tracking and data communications.
Sales Associate
Lowes
06.2020 - 03.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associates in Business -
San Jacinto College District
Houston,TX12.2024
Skills
- Guest Relations
- Document scanning and digitization
- Appointment Scheduling
- Administrative Support
- Microsoft Outlook
- Bilingual(Fluent in Spanish)
- Problem Resolution
- Conflict Resolution
- Critical Thinking
Timeline
Receptionist Administrator
Fiesta Auto Insurance
03.2022 - Current
Sales Associate
Lowes
06.2020 - 03.2022
Associates in Business -
San Jacinto College District
Similar Profiles
Arsenio Otanez HerreraArsenio Otanez Herrera
Mascot Performer /Cleaning Crew Member at Fiesta Auto InsuranceMascot Performer /Cleaning Crew Member at Fiesta Auto Insurance
Joanna LopezJoanna Lopez
Insurance Sales Agent at Fiesta Auto InsuranceInsurance Sales Agent at Fiesta Auto Insurance
GISELLE RAYONGISELLE RAYON
Receptionist at Fiesta Auto Insurance & Tax ServiceReceptionist at Fiesta Auto Insurance & Tax Service