Nathaly Castillo
Friendswood,TX
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Bilingual and highly adaptable, with a quick ability to learn and implement new skills. Committed to driving team success and fostering organizational growth through reliability and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Fiesta Auto Insurance
2022.03 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Improved office operations by automating client correspondence, record tracking and data communications.
Sales Associate
Lowes
2020.06 - 2022.03
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associates in Business -
San Jacinto College District
Houston,TX12.2024
Skills
- Guest Relations
- Document scanning and digitization
- Appointment Scheduling
- Administrative Support
- Microsoft Outlook
- Bilingual(Fluent in Spanish)
- Problem Resolution
- Conflict Resolution
- Critical Thinking
Timeline
Receptionist Administrator
Fiesta Auto Insurance
2022.03 - Current
Sales Associate
Lowes
2020.06 - 2022.03
Associates in Business -
San Jacinto College District
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