Nathaly Gutierrez

• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Coordinated store products and conducted inventory counts to maintain merchandise flow.
• Trained team members in successful strategies to meet operational and sales targets.
• Counted out cash drawers and balanced totals.
• Monitored security areas during busy periods.
• Directed customers to correct store locations.
• Processed cash, credit, debit and check payments.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Trained and mentored new employees.
• Completed store opening and closing procedures.

Sales Associate

• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Completed orders and organized product deliveries to meet customer timetables.
• Accepted and processed customer returns.